Kelly Zwilling
Avon Lake,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Stay-at-home Mom
Self-employed
Avon Lake, OH
07.2008 - Current
- Managed household and family responsibilities, including child care and housekeeping.
- Organized and planned family events and activities
- Developed strong organizational and time management skills.
Account Manager
Doner Advertising
Cleveland, OH
07.2003 - 05.2006
- Managed implementation of marketing programs for 14 Arby's Restaurants Co-ops in the country.
- Coordinated communication between account service, strategic planning, media and creative teams on ways to increase customer traffic.
- Consulted clients on broadcast, print media and creative strategies.
- Organized production orders, billings, estimates, invoices & media flowcharts.
- Oversaw development of project estimates, tracked account costs and billing summaries to ensure accuracy.
Account Associate
Doner Advertising
Cleveland, OH
03.2001 - 07.2003
- Administered communications to clients on a regular basis as assigned by Account Director or Account Manager.
- Implemented the preparation and distribution of Monthly Marketing Updates for largest franchisee of Arby's Restaurants in the United States.
- Conducted weekly sales, product & industry research analysis.
- Provided Status Reports & Vendor Updates on a weekly basis.
- Responsible for coordination and organization of all upcoming off-site meetings and conference calls.
Broadcast Assistant
Kelly, Scott & Madison Inc.
Chicago, IL
04.2000 - 12.2000
- Assistant to a Broadcast Negotiator in the Broadcast Department.
- Responsible for organizing and maintaining commercial spots for radio and television for clients of specified markets in the country.
- Assisted with preparing and developing buys through demographic market research.
- Extensive work resolving discrepancies and providing reconciliation reports for billing purposes.
- Daily duties consisted of inputting makegoods, revising and placing orders, checking confirmation contracts, and phone correspondence with sales managers.
Customer Service Specialist
MEPHISTO
Franklin, TN
10.1999 - 12.1999
- Tracked customer service records to help forecast sales for upcoming quarter of specific shoe categories.
- Conducted market analysis based on customer service reports.
- Prepared customer satisfaction reports.
- Developed sales force skills through customer feedback reports.
- Daily interaction with customers placing orders, answering questions and problem solving.
Education
Bachelor of Arts - Business Administration And Management
Michigan State University
East Lansing, MI05-1999
Skills
- Interpersonal Communication
- Computer Skills
- Excellent Communication
- Microsoft Office
- Organizational Skills
- Customer Service
- Data Entry
Timeline
Stay-at-home Mom
Self-employed
07.2008 - Current
Account Manager
Doner Advertising
07.2003 - 05.2006
Account Associate
Doner Advertising
03.2001 - 07.2003
Broadcast Assistant
Kelly, Scott & Madison Inc.
04.2000 - 12.2000
Customer Service Specialist
MEPHISTO
10.1999 - 12.1999
Bachelor of Arts - Business Administration And Management
Michigan State University
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