KELLY A MANZANO
Flatonia,TX
Summary
Aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo
Schulenburg, TX
06.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Teller/Personal Banker
Prosperity Bank
Flatonia, TX
03.2021 - 06.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Receptionist Assistant
Turquoise Salon And Spa
Bastrop, TX
01.2019 - 02.2021
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
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Flatonia ISD
Flatonia, TX05.2018
Skills
- Customer Service
- Financial Product Knowledge
- Relationship Building
- Positive Attitude
- Language Fluency
Timeline
Personal Banker
Wells Fargo
06.2022 - Current
Teller/Personal Banker
Prosperity Bank
03.2021 - 06.2022
Receptionist Assistant
Turquoise Salon And Spa
01.2019 - 02.2021
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Flatonia ISD