KellyAnn Dixon
Destin,FL
Summary
A dedicated and enthusiastic self-starter and team player with a passion for quality and efficient customer service. Seeking an opportunity where I can utilize my exceptional organizational, administrative and communication skills to contribute to your company in a productive and meaningful manner.
Overview
4
4
years of professional experience
Work History
Sales Support Coordinator
Nearshore Inbound Call Experts
07.2018 - 07.2020
- Oversee the functionality of my workgroup by, delegating task, providing instructions and setting goals.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Learned and frequently used multiple CRM systems to process, investigate, track, and correct customers' issues.
- Coordinated responses and resources to handle special client requests.
- Collaborated with account managers to deliver sales support.
Offline Care Agent (Windstream Enterprise)
Conduent Solutions
09.2018 - 12.2018
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Promptly responded to inquiries and requests from customers.
- Resolves billing disputes.
Credit Agent and Transaction Processor
Xerox, ACS
02.2016 - 06.2018
- Use various CRM tools (eg. E-Oscar) to track loan status and update borrowers information for credit bureaus.
- Applied claim processing payment to client accounts.
- Verified credit histories, corrected errors, on students loans account.
Education
Associate of Science - Business Administration
Bethlehem Moravian College
Jamaica05.2015
Skills
- Leadership Skills
- Data Entry Skills
- Multi-Tasking and Prioritization
- Customer Service Skills
- Strong Communication and Interpersonal Skills
Timeline
Offline Care Agent (Windstream Enterprise)
Conduent Solutions
09.2018 - 12.2018
Sales Support Coordinator
Nearshore Inbound Call Experts
07.2018 - 07.2020
Credit Agent and Transaction Processor
Xerox, ACS
02.2016 - 06.2018
Associate of Science - Business Administration
Bethlehem Moravian College
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