Kelly Ann Harmon
Litchfield,ME
Summary
Dynamic and results-driven Lead Certified Pharmacy Technician with CVS Pharmacy, skilled in enhancing workflow efficiency and reducing medication errors. Proven ability to train and mentor teams while ensuring HIPAA compliance. Strong troubleshooting skills and a commitment to patient care have consistently improved service quality and operational effectiveness.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Department of Veterans Affairs
01.2021 - Current
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Monitored expiration dates of medications, ensuring timely disposal of outdated products.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Managed opening and closing duties for pharmacy.
- Worked as back up to the automation technician.
- Trained extensively on the automation system and all of the protocols and procedures.
- Filled in as the automation technician when the position became vacant.
Lead Certified Pharmacy Technician
CVS Pharmacy
03.1997 - 01.2021
- Trained and mentored pharmacy technicians in medication dispensing and customer service best practices.
- Implemented workflow improvements to enhance efficiency and reduce medication errors.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Kings Park High School
Kings ParkNo Degree - Biology
Quinnipiac University
Hamden, CTNo Degree - English
Suffolk County Community College
Selden, NYSkills
- Effective troubleshooting skills
- Collaborative teamwork
- HIPAA compliance
- Efficiency enhancement
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Department of Veterans Affairs
01.2021 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
03.1997 - 01.2021
High School Diploma -
Kings Park High School
No Degree - Biology
Quinnipiac University
No Degree - English
Suffolk County Community College