KELLYANNE TSHUDY
Clarksville,TN
Summary
Results-driven professional with experience in management and hospitality. Expertise in overseeing operations, supporting teams, and resolving customer issues while optimizing workflows. Strong communicator and leader, adept at prioritizing tasks and adapting to changing environments. Ready to leverage skills and contribute to a dynamic organization after a planned career break.
Overview
11
11
years of professional experience
Work History
FAMILY CAREGIVER
01.2024 - Current
- Coordinated schedules, appointments, and transportation to provide timely support for caregiving needs
- Adjusted strategies to meet changing project requirements, increasing responsiveness to client needs
- Managed calendars, records, and logistics to streamline caregiver activities and enhance organization
SERVER
Mailroom
07.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, prioritizing prompt fulfillment of customer needs
- Processed customer requests to enhance satisfaction
- Welcomed guests in Mailroom with a friendly demeanor and presented menu recommendations
- Collected food and beverage orders accurately from customers with accurate attention
- Provided a welcoming experience for Mailroom guests to enhance their comfort. and offered tailored menu recommendations
ASSISTANT MANAGER
Finish Line Car Wash
09.2021 - 07.2022
- Coordinated daily operations, supervised employees, and delegated tasks to streamline workflow and improve service delivery
- Handled cash transactions and resolved customer concerns, contributing to high levels of customer satisfaction
- Supervised wash bay operations and supported daily customer service at car wash site.
- Trained team members on cleaning standards, safety practices, and service procedures.
- Scheduled shifts and coordinated staff coverage to ensure smooth front counter and tunnel operations.
MANAGER
Hecho A Mano Restaurant
09.2020 - 08.2021
- Oversaw daily restaurant operations, driving employee performance and maintaining high customer satisfaction
- Trained staff on hospitality standards and menu knowledge, improving overall service quality at Hecho A Mano
- Executed opening and closing operations, managing point of sale transactions and coordinating restocking
SERVING & HOUSEKEEPING
Willow Valley Retirement Home
03.2016 - 09.2020
- Provided attentive, professional service to improve resident satisfaction
- Maintained clean, sanitary, comfortable common spaces to support resident well-being
- Facilitated discussions between residents and support staff to improve communication between residents and support staff between residents and support staff to enhance support
Education
General Studies
HARRISBURG COMMUNITY COLLEGE
SOLANCO HIGH SCHOOL
Skills
- Problem solving
- Attention to detail
- Time management
- Shift scheduling
- Customer service
- Communication skills
- Staff training and development
- Task delegation
- Housekeeping
- Inventory control
LANGUAGES
English: Fluent, Spanish: Intermediate
Timeline
FAMILY CAREGIVER
01.2024 - Current
SERVER
Mailroom
07.2022 - 01.2024
ASSISTANT MANAGER
Finish Line Car Wash
09.2021 - 07.2022
MANAGER
Hecho A Mano Restaurant
09.2020 - 08.2021
SERVING & HOUSEKEEPING
Willow Valley Retirement Home
03.2016 - 09.2020
General Studies
HARRISBURG COMMUNITY COLLEGE
SOLANCO HIGH SCHOOL