Kelly B. DeVore
Redding,CA
Summary
To obtain employment in a professional environment where my extensive background in customer service, my ability to produce exceptional work and my desire to learn and experience new opportunities would make a very positive contribution to Partnership Health Plan.
Overview
29
29
years of professional experience
Work History
Office Assistant II
County of Shasta Health and Human Services Agency
Redding, California
02.2021 - Current
- Provides administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Manages office supply inventory by placing and tracking orders and ensuring adequate stock levels are maintained.
- Monitors office expenses and submits purchase order requests.
- Facilitates communication within the office and with external partners.
- Maintains filing systems, both electronic and physical, for easy document retrieval.
- Maintains confidentiality of sensitive information and documents.
- Conducts data entry tasks into various computer systems with a high level of accuracy and efficiency. Reviews files, records and other documents to obtain information or respond to requests.
- Delivers messages and runs errands.
- Sorts and distributes incoming mail dispersing to appropriate departments and personnel. Opens incoming mail and images to cases accurately. Also prepares outgoing mail.
- Troubleshoots and operates office equipment, including photocopiers and scanners, facsimile machines and personal computers.
Pharmacy Technician
United Indian Health Services
Arcata, CA
01.2013 - 07.2020
- Provided customer service and support to clients in a Native American based clinical setting. Strong skills in handling customer grievances and difficult situations.
- Performed complex tasks including deciphering prescriptions, typing labels, counting medication, bottling and labeling. Provided support to Pharmacy staff and Pharmacist(s) on duty.
- Established and maintained patient profiles in Pharmacy software. As well as utilized the client electronic health record to determine accuracy of health information and medication lists.
- Created and sent drug orders. Received drug orders and invoices, stocked drug orders and helped with inventory.
- Learned new pharmacy software.
- Assisted with the delivering and mailing of prescription medications.
- Ran point-of-sale systems.
- Used Pharmaceutical Robotics.
- Understands the importance of the Health Insurance Portability and Accountability Act.
Pricing Coordinator
Humboldt Beer Distributors
Eureka, CA
04.2012 - 10.2012
- Invoice reconciliation with received products BOL and supplier invoices.
- Documenting and analyzing received shipments of products, monthly depletion submittals(sales and inventory) and sales reports for suppliers.
- Analyze, coordinate and prepare pricing spreadsheets.
- Produced monthly post-off schedules and submitted pricing electronically to chains. Researched and adjusted any discrepancies and contacted suppliers.
- Prepared, mailed or electronically submitted bill back requests to suppliers. Produced customer sales reports as requested.
- Supported sales staff and purchasing agent when necessary. Updated office phone list and created informational binders.
- General office support.
Administrative Assistant/Pharmacy Technician
Gold Coast Medical Services
Eureka, CA
06.1996 - 10.2011
- Reviewed and evaluated patients medical records, including but not limited to lab reports, health and physical reports and medication lists.
- Telephone interviewing and assessment of clients, most of which experienced serious health issues and many of which had diverse ethnic and cultural backgrounds.
- Determined insurance eligibility and drafted and petitioned for Treatment Authorization Requests to be submitted to and reviewed by the Department of Health Care Services/Medi-Cal for consideration and approval.
- Frequent and direct correspondence with Physicians, Registered Nurses, Registered Dieticians, Social Workers and many other professionals regarding the specific needs of each individual patient.
- Reconciliation of Explanation of Benefits and handling of Accounts Receivables.
- Experience with some management skills, including resolving provider and customer grievances in a professional and tactful manner. Also facilitated daily meetings involving prioritizing and distributing work to staff, performing evaluations and organizing and executing training.
- Assisted in serving Veterans with their prescription medication needs ordered by the local VA clinic where detailed drug record keeping was crucial.
- Participated in software changes.
Education
College of the Redwoods
Skills
- Experience and excellency in working with others Strong motivation and desire to assist others Outstanding research, problem solving, time management and organizational skills
- Highly effective written and oral communication skills Strong attention to detail Knowledge and practice of different pharmacy, county and state software, electronic health system software as well as Microsoft Office software
Affiliations
Performed a minimum of 1,200 hours of on-the-job training and attended a six-month Pharmacy Technician training course requiring 120 hours of theoretical and 560 hours of practical instruction and upon completion, achieved a Pharmacy Technician License.
Timeline
Office Assistant II
County of Shasta Health and Human Services Agency
02.2021 - Current
Pharmacy Technician
United Indian Health Services
01.2013 - 07.2020
Pricing Coordinator
Humboldt Beer Distributors
04.2012 - 10.2012
Administrative Assistant/Pharmacy Technician
Gold Coast Medical Services
06.1996 - 10.2011
College of the Redwoods