KELLYE GRAHAM
Fort Worth,TX
Summary
Enthusiastic, results-driven, and a college educated professional. Highly adaptable in fast-paced environments. Natural leader and operational problem-solver with a proven ability to maintain efficiency, oversee staff, and optimize productivity. An effective communicator who builds positive relationships that support team success and organizational goals. Dedicated to learning and committed to excellence. Eager to contribute skills and enthusiasm to diverse projects and opportunities.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Wait Staff Member
Baris Pasta And Pizza
Waco, TX
11.2023 - 03.2026
- Delivered exceptional customer service in a fast-paced environment by anticipating guest needs and resolving concerns promptly.
- Built positive relationships with guests through personalized service, contributing to a welcoming and enjoyable dining experience.
- Guided customers through menu selections by maintaining extensive knowledge of menu offerings, specials, and promotions.
- Collaborated with team members during high-volume shifts to ensure guest satisfaction.
Student Intern for Commissioner Krause
Tarrant County Northeast Courthouse
Fort Worth, TX
06.2025 - 08.2025
- Managed high-volume phone and in-person inquiries, providing timely information and directing constituents to appropriate resources while maintaining exceptional customer service.
- Coordinated scheduling and administrative support for meetings, events, and community initiatives, ensuring efficient communication.
- Drafted professional correspondence and prepared responses to constituent inquiries on behalf of the Commissioner's office.
- Assisted in planning, promoting, and executing community engagement events to strengthen public awareness and participation.
- Collaborated with staff members on special projects and outreach initiatives.
Childcare Site Director
YMCA Daycare
Waco, TX
11.2022 - 05.2023
- Oversaw daily operations and programming for children while ensuring compliance with state, federal, and organizational regulations.
- Managed staff schedules, program activities, and participant engagement.
- Built strong relationships with parents by addressing concerns, providing updates, and fostering open communication.
- Organized educational and recreational activities that promoted social, emotional, and physical development.
- Partnered with schools and community organizations to coordinate enrichment opportunities and special programming.
Key Holding Sales Manager
Earthbound Trading
Waco, TX
05.2021 - 03.2022
- Achieved and exceeded sales goals through consultative customer engagement and product recommendations.
- Opened and closed the store independently, maintaining security procedures, cash handling responsibilities, and operational readiness.
- Trained and mentored team members on customer service standards, sales techniques, and company procedures.
- Managed staffing schedules and daily operations to maximize productivity and customer satisfaction.
- Resolved customer concerns professionally while maintaining a positive shopping experience and brand reputation.
Education
Bachelor of Arts - Communication (Pre-Law)
Baylor University
Waco, TX 08.2023 - 05.2026
Associate of Art - General Studies
McLennan Community College
Waco, TXSkills
- Customer Service
- Team Collaboration
- Critical Thinking
- Fast Learner
- Excellent Interpersonal Skills
- Positive Attitude
Timeline
Student Intern for Commissioner Krause
Tarrant County Northeast Courthouse
06.2025 - 08.2025
Front of House Wait Staff Member
Baris Pasta And Pizza
11.2023 - 03.2026
Bachelor of Arts - Communication (Pre-Law)
Baylor University
08.2023 - 05.2026
Childcare Site Director
YMCA Daycare
11.2022 - 05.2023
Key Holding Sales Manager
Earthbound Trading
05.2021 - 03.2022
Associate of Art - General Studies
McLennan Community College