Hoilam (Kelly) Fang
Goleta,CA
Summary
Customer-focused professional with experience in cash management and customer service. Resolves complaints and enhances satisfaction through effective communication and critical thinking. Experienced in cash handling and inventory management, supporting smooth operations in fast-paced environments.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Concessions Associate Volunteer
Temple City PTSA
Temple City, USA
10.2022 - 03.2025
- Processed cash register transactions with accuracy and speed to enhance customer satisfaction.
- Ensured accuracy in customer orders through meticulous attention to detail.
- Communicated orders efficiently to snack bar staff for prompt service.
- Addressed and resolved customer complaints to ensure positive experiences.
- Worked in a fast-paced environment with many customers.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Executed cleaning duties, maintaining a hygienic environment to support service quality.
Sales Volunteer
Temple City Relay for Life
Temple City, CA
09.2023 - 01.2025
- Resolved customer complaints to enhance satisfaction and retention.
- Monitored customer requirements to tailor services for improved experiences.
- Assisted customers in selecting appropriate products and services based on their needs.
- Greeted customers and shared information to promote understanding of mission and services.
- Calculated totals accurately to streamline the checkout process.
- Performed data entry tasks related to tracking sales numbers or customer contact information.
Education
Bachelor of Science - Economics And Accounting
University of Santa Barbara
Santa Barbara, CA06-2029
High School -
Temple City High School
Temple City, CA, USA05-2025
Skills
- Computer proficiency
- Adobe Creative Suite
- Quick learning
- Critical thinking
- Team collaboration
- Efficiency
- Strong communication skills
- Customer service
- Food safety
- Reliability and punctuality
- Fluent in Mandarin
- Flexible schedule adaptability
- Good with numbers and math
Preferred Name
Kelly
Personal Information
Age: 18
Certification
Food Handler Card
Timeline
Sales Volunteer
Temple City Relay for Life
09.2023 - 01.2025
Concessions Associate Volunteer
Temple City PTSA
10.2022 - 03.2025
Bachelor of Science - Economics And Accounting
University of Santa Barbara
High School -
Temple City High School