Summary
Overview
Work History
Education
Skills
Additional Information
Certification
References
Timeline
Generic

Lakeisha Dixon

Grand Prairie,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

MANAGER OF CONCESSIONS

AT&T Stadium
Arlington, TX
08.2014 - 06.2025
  • Managed daily operations of food and beverage concessions at major events.
  • Oversaw staff scheduling and training for optimal service delivery.
  • Coordinated inventory management to ensure product availability during events.
  • Implemented safety and sanitation protocols for food handling compliance.
  • Monitored customer feedback to address service issues promptly.
  • Led team meetings to communicate goals and improve employee engagement.
  • Maintained positive customer service relations with clients and guests.
  • Provided training on cash handling procedures, safety protocols, product knowledge.
  • Managed finances by maintaining concessions records for sales, expenses, and labor hours.

Office Manager(Call Center environment)

PTG Logistics
Flower Mound, Texas
01.2016 - 02.2017
  • Managed daily office operations and streamlined administrative processes.
  • Coordinated scheduling and logistics for client meetings and events.
  • Trained new staff on the use of dispatching software and systems.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated daily dispatch operations to ensure timely delivery of shipments.
  • Managed communication between drivers and clients for efficient route planning.
  • Monitored vehicle locations using GPS tracking systems for optimal logistics management.
  • Maintained accurate records of deliveries and communications for compliance purposes.

Customer Service Representative (Call Center)e

Connextions
Irving, Texas
05.2014 - 12.2016
  • Managed patient inquiries through phone and email communication.
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Handled high-volume calls while maintaining professionalism and courtesy.
  • Addressed escalated customer concerns, ensuring timely resolutions and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Utilized CRM software for tracking customer interactions and follow-ups.

Pharmacy Technician (Call Center)

Kaiser Permanente
Pleasanton, California
08.2008 - 12.2011
  • Processed prescription orders accurately and efficiently for patients.
  • Assisted pharmacists in preparing medication and compounding prescriptions.
  • Managed inventory levels, ensuring medications were stocked and organized.
  • Educated patients on medication usage and potential side effects.
  • Collaborated with healthcare professionals to optimize patient care plans.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Received payment from customers and processed credit card transactions when necessary.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.

Education

Medical Assistant Certificate - Medical Assistant

Tarrant County College
Fremont, CA
06-2004

Skills

  • Inventory management
  • Food safety compliance
  • Staff training
  • Financial management
  • Event coordination
  • Customer relationship management
  • Scheduling efficiency
  • Team leadership
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Customer service
  • Multitasking capacity
  • Time management
  • Delegating assignments and tasks
  • Teamwork and collaboration
  • Quality assurance
  • Work Planning and Prioritization
  • Interpersonal skills
  • Logistics optimization
  • CRM software utilization
  • Communication skills
  • Active listening
  • Punctuality and reliability
  • Task prioritization
  • High-energy attitude
  • Product education
  • Grammar
  • Medical terminology
  • Technical troubleshooting
  • Multitasking and organization
  • Payment processing
  • Adaptability and flexibility
  • Decision-making
  • Microsoft Excel
  • Empathy and patience
  • Verbal and written communication
  • Administrative support
  • Reading comprehension
  • Product knowledge
  • Calm demeanor
  • 10-key
  • Documentation
  • Order fulfillment
  • Paperwork processing
  • Shipping and logistics
  • Computer proficiency
  • Credit card payment processing
  • Account management
  • Courteous demeanor
  • Information security
  • Scheduling
  • Prioritization
  • Technical support
  • Team collaboration

Additional Information

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Certification

  • MEDICAL ASSISTANT CERTIFICATE JUN. 2004

References

References available upon request.

Timeline

Office Manager(Call Center environment)

PTG Logistics
01.2016 - 02.2017

MANAGER OF CONCESSIONS

AT&T Stadium
08.2014 - 06.2025

Customer Service Representative (Call Center)e

Connextions
05.2014 - 12.2016

Pharmacy Technician (Call Center)

Kaiser Permanente
08.2008 - 12.2011

Medical Assistant Certificate - Medical Assistant

Tarrant County College

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