Jordan Downs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AT&T Stadium
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Sales Associate
Lids Locker Room
07.2021 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science - Kinesiology
Randall University
Moore, OKHigh School Diploma -
Everman High School
Everman, TX06-2015
Skills
- Scheduling
- Microsoft Excel
- Stock management
- Merchandise upselling
- Retail sales customer service
- Recordkeeping strengths
- Account updating
- Complaint resolution
- Store maintenance
- Microsoft PowerPoint
Timeline
Customer Service Representative
AT&T Stadium
01.2024 - Current
Retail Sales Associate
Lids Locker Room
07.2021 - 08.2022
Associate of Science - Kinesiology
Randall University
High School Diploma -
Everman High School
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