Kelly J Peraza Alvarez
Revere,MA
Summary
Proven leader with extensive experience in fostering teamwork and collaboration Excelled in conflict resolution and employee training, enhancing shift productivity significantly. Skilled in decision-making and maintaining workplace safety, I've consistently improved operational efficiencies and achieved near-perfect employer satisfaction scores.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dnata Catering
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Lead Line Cook
Air Ventures Llc
07.2023 - 02.2024
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Cleaned and sanitized work areas, utensils and equipment.
- Identified inefficiencies leading to improved productivity.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
Team Leader
Valassis Sales & Marketing
04.2023 - 07.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Lead Line Cook
Restaurant Delicias La Cabana
09.2022 - 05.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
- Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
Production Supervisor
All Wood Moldings Inc
11.2020 - 02.2023
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 12 production associates, overseeing productive production processes and meeting all deadlines.
Education
Accounting
Institute National Citala
Chalatenango, El Salvador 11.2019
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Positive Attitude
- Creative Problem-Solving
- Team Supervision
- Strong verbal and written communication
- Training Assistance
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Shift Lead
Dnata Catering
02.2024 - Current
Lead Line Cook
Air Ventures Llc
07.2023 - 02.2024
Team Leader
Valassis Sales & Marketing
04.2023 - 07.2023
Lead Line Cook
Restaurant Delicias La Cabana
09.2022 - 05.2023
Production Supervisor
All Wood Moldings Inc
11.2020 - 02.2023
Accounting
Institute National Citala
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