Kelly Eben
San Marcos,TX
Summary
Dynamic Regional Business Office Manager with expertise in billing operations, account reconciliation, and cash management. Proven ability to lead teams and resolve complex billing issues, driving efficiency and improving cash flow.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Regional Buiness Office Manager
Watercrest Senior Living Group
Vero Beach, Florida
07.2025 - Current
- Analyzed accounts receivable aging to develop strategies that effectively reduced outstanding balances.
- Directed billing and collections operations for private pay Medicare and managed care.
- Executed invoicing, cash posting, and account reconciliation to ensure accurate financial tracking.
- Facilitated resolution of complex billing issues and payer discrepancies, enhancing community support services.
Regional Business Office Manager
Juniper Communities
Bloomfield, NJ
01.2021 - 07.2025
- Oversaw Business Office Managers in daily and monthly accounts receivable operations, including AR reviews, deposits, cash postings, refunds, collections, monthly statements, end of month close, customer service issues, and sales and marketing tours.
- Facilitated payment collection by communicating with clients through phone calls and letters, ensuring timely resolution of outstanding balances.
- Payroll - oversee Business Office Managers with the processing of payroll. First with ADP software then transitioned to Smartlinx.
- Accounts payable oversee the Business Office Managers with weekly submission of AP invoices to the home office. Making sure the monthly spend downs are updated weekly.
- Managed onboarding process for new hires, including conducting orientation sessions, auditing compliance files for state regulations, and reviewing associate and continuing education files for completeness.
Business Office Manager
Sundance Inn Health Center
New Braunfels, Texas
04.2018 - 08.2020
- Oversaw account receivables to ensure timely payments and maintain cash flow
- Manage Resident Trust Funds
- Accounts Payable
- Assisted in the completion of Medicaid applications to facilitate residents' access to necessary services
- Compiled daily reports on operational metrics
- Handled phone communications and customer service inquiries, conducted tours, and addressed resident needs
Education
Howard Junior College
Big Spring, TexasSkills
- Billing operations
- Account reconciliation
- Cash management
- Payroll oversight
- Staff management
- CRM expertise
Team leadership
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Effective communication
Certification
- CALM certified since 2021
Timeline
Regional Buiness Office Manager
Watercrest Senior Living Group
07.2025 - Current
Regional Business Office Manager
Juniper Communities
01.2021 - 07.2025
Business Office Manager
Sundance Inn Health Center
04.2018 - 08.2020
Howard Junior College