Kelly Lynn Reyes

Facilitated N2.0 transition by effectively communicating with internal and external customers, regularly holding meetings to discuss progress and opportunities, and coordinating travel and cross training amongst staff of all levels . Championed continuous improvement initiatives within the P&D department, encouraging employees to seek innovative solutions for addressing everyday challenges. Led process improvements with all departments to strengthen consistency, accountability, and operational reliability.

Collaboration with ISP's and station staff to improve accident opportunities leading to over 50% reduction YOY. Driven to coach and develop Outbound and PM Admin staff through facilitation of multiple in person presentations with ETXX Staff guest speakers to promote networking and further on the job knowledge. Conduct weekly team meetings to create a one vision mentality amongst team.

Optimized team moral through cultivating an engaging culture, lowering HR complaints, and promoting development of entry to mid-level employees. Propelled sort efficiencies through adaptation of standardized procedures. Maximized resources to improve internal and external customer experience. Chartered cross functional communication and awareness of group focused goals. Supported implementation of Company, District, and Station goals.

Restructuring of processes to gain more efficient service results through admin task realignment maximizing team strengths. Leader in communication and networking with ISP's, Sales, and customers to create more cohesive experience. Owned FCSA management to eliminate 7 P&D related action plans.

Pioneer change management to reorganize an outdated sort culture. Engineer results through strategic and accurate allocation of resources. Compose positive brand image by exampling integrity and professionalism in communications with internal and external customers. Empower and motivate individual contributors towards building and achieving goals set for self, station, and company.

Strong leadership talent utilized in building Admin, Package Handler Trainer, and Manager teams. Complex operational knowledge leveraged to lead change initiatives optimizing sort efficiency. Pilot Safety Committee collaboration and execute impactful resolutions, while building positive peer recognition and member development.

Exceeded service by challenging and implementing new methods to sustain long term results. Meet compliance standards regarding hazmat acceptance, international processing, and settlement entry.