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Kelly M. Andersen
Administrative Assistant, Pharmacy Technician
Des Moines,IA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Pharmacy Administrative Assistant
MercyOne Des Moines Medical Center
Des Moines, Iowa
06.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate office supply levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed monthly contract pharmacy 340B audits.
Tutor
Mercy College Of Health Sciences
Des Moines, Iowa
04.2023 - Current
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Leveraged technology and visual aids to engage students and enhance learning.
Pharmacy Central Scheduling Coordinator
Hy-Vee, Inc.
West Des Moines, Iowa
03.2016 - 06.2021
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate schedules.
- Devised online scheduling resource to provide employees with access to schedules and time-off requests.
- Pharmacist scheduler for 19 markets, totaling 143 stores.
- Submitted weekly or monthly schedules to directors, supervisors and regional vise presidents.
- Responsible for vacation tracking.
Pharmacy Reporting/Third Party Audit Coordinator
Hy-Vee, Inc.
West Des Moines, Iowa
07.2012 - 03.2016
- Supported pharmacy third party audits with expert assistance and coordination.
- Presented results of audits to senior site and division management.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Point of contact for legal request of pharmacy records and subpoenas.
- Update pharmacies of current audit best practices.
Pharmacy Trainer
Hy-Vee, Inc.
West Des Moines, Iowa
05.2011 - 07.2011
- Implemented Enterprise RX software conversion.
- Trained all levels of staff on new pharmacy software, including, prescription processing, inventory management, LTC processing and accounts receivable.
- Provided coaching and mentoring to employees.
- Training pharmacy staff on workflow best practices with new pharmacy software.
Retail Associate
Younkers Department Store
Urbandale, Iowa
03.2011 - 03.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Performed general maintenance and light cleaning of showroom.
- Located merchandise across various stores to address customer needs.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Nationally Certified Pharmacy Technician
Hy-Vee, Inc.
Urbandale, IA
01.2006 - 05.2011
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 250 daily prescriptions in high-volume community pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
PBM Pharmacy Technician
Catalyst Rx
Des Moines, Iowa
06.2006 - 04.2009
- Answered incoming phone calls from member, pharmacies and providers regarding pharmacy benefits.
- Answered incoming phone calls from providers regarding prior authorizations.
- Reviewed and entered prior authorizations in SXC and Stellent systems.
Tutor
Iowa State University
Ames, Iowa
01.2004 - 08.2005
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Statistics Tutor
Des Moines Area Community College
Boone, Iowa
09.2003 - 12.2003
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Led tutoring workshops for groups of students with related tutoring needs.
- Conducted review sessions to help students prepare for tests.
Pharmacy Technician
Hy-Vee, Inc.
Ames , Iowa
09.2002 - 12.2005
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Walgreens
Urbandale, Iowa
04.2002 - 04.2002
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Osco Drug Store
Urbandale, Iowa
08.2001 - 04.2002
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Inpatient Pharmacy Technician
Mercy Medical Center
Des Moines, Iowa
12.2000 - 08.2002
- Dispensed and procured medicinal products and supplies used in hospital.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Bachelor of Science - Healthcare Administration
Mercy College of Health Sciences
Des Moines, IA 01.2023 - Current
Associate of Arts -
Des Moines Area Community College
Boone, IA 08.2003 - 12.2003
Associate of Science -
Des Moines Area Community College
Boone, IA 08.2003 - 12.2003
Skills
Advanced math skills
Drug inventory management
Group tutoring
Multi-tasking strength
Confidentiality and HIPAA
Office administration
Time management
Scheduling
Meeting arrangements
Employee timesheet processing
Administrative support
Affiliations
- Member of Iowa Pharmacy Association (IPA)
- Member of the IPA Public Affairs Committee (2022-2023)
- Member of American Society of Health System Pharmacists (ASHP)
- Member of National Notary Association
Software
Microsoft 365
Cerner
EnterpriseRX
Allscripts
NextGen
Microsoft Teams
Certification
CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only place where success comes before work is in the dictionary.
Vidal Sassoon
Timeline
Tutor
Mercy College Of Health Sciences
04.2023 - Current
Immunization Administration Certification, Pharmacy Technician Certification Board
03-2023
Bachelor of Science - Healthcare Administration
Mercy College of Health Sciences
01.2023 - Current
Point-of-Care Testing Certificate, Pharmacy Technician Certification Board
03-2022
Basic Life Support Program - American Heart Association
12-2021
Dependent Adult Abuse Mandatory Reporter Training
07-2021
Child Abuse Mandatory Reporter Training
07-2021
Pharmacy Administrative Assistant
MercyOne Des Moines Medical Center
06.2021 - Current
CPhT - Certified Pharmacy Technician
01-2020
Pharmacy Central Scheduling Coordinator
Hy-Vee, Inc.
03.2016 - 06.2021
Pharmacy Reporting/Third Party Audit Coordinator
Hy-Vee, Inc.
07.2012 - 03.2016
Pharmacy Trainer
Hy-Vee, Inc.
05.2011 - 07.2011
Retail Associate
Younkers Department Store
03.2011 - 03.2012
PBM Pharmacy Technician
Catalyst Rx
06.2006 - 04.2009
Nationally Certified Pharmacy Technician
Hy-Vee, Inc.
01.2006 - 05.2011
Tutor
Iowa State University
01.2004 - 08.2005
Statistics Tutor
Des Moines Area Community College
09.2003 - 12.2003
Associate of Arts -
Des Moines Area Community College
08.2003 - 12.2003
Associate of Science -
Des Moines Area Community College
08.2003 - 12.2003
Pharmacy Technician
Hy-Vee, Inc.
09.2002 - 12.2005
Pharmacy Technician
Walgreens
04.2002 - 04.2002
Pharmacy Technician
Osco Drug Store
08.2001 - 04.2002
Inpatient Pharmacy Technician
Mercy Medical Center
12.2000 - 08.2002