Kelly S. Keiser
Old Town,FL
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
City of Fanning Springs
05.2024 - Current
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Operations Manager
RevolveClothing
04.2022 - 02.2023
- Oversee 100K sq ft. warehouse of 55-65 associates, including 2 leads
- Processing returns for Revolve in a timely manner of 24-72 hours to allow customer credit
- Consistent partnership with recruiting to maintain staffing
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responsible for all aspects of the warehouse, IT, custodial, HR
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Assistant Facility Manager
Inmar Intelligence
04.2021 - 03.2022
- Responsible for warehouse of 150 associates- receiving of goods for processing
- Organized regular staff meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
- Ensure SOP's are followed and compliance of practices are upheld
- Consistent partnership with recruiting to maintain staffing
- Client interaction on daily/weekly basis to address SLA per each contract
- Utilize various platforms per client and ensure proper leadership coverage for each schedule/shift
- Mentor my team of 4 direct reports, by ensuring to listen as well as teach
Operations Manager
NFI Industries
05.2018 - 04.2021
- Oversee shipping and receiving of product from our customer to buyers for consumer use
- Plan labor and ensure KPI's are met
- Good business partner to the customer, lead by example, mentor and help my team with their leadership growth
- 900K square foot facility with 4 direct supervisors
- Reduced retention in 2019 by 51% by engaging employees
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Advance Auto Parts
06.2013 - 04.2015
- Lead a team of 12 Department managers with a total of 435 employees
- Responsible for all aspects of the warehouse from the first touch at inbound to the shipment of the product
- Safety and customer service are the primary focus in addition to servicing our team and living the company values of Inspire, Serve and Grow
Department, Team Manager
Advance Auto Parts
11.2005 - 12.2017
- Receiving Department/Inventory Control Department/Reclamation Department- Responsible for the receiving and reverse logistics processing and put away of product
- Scheduling of inbound/outbound deliveries
- Daily vendor contact to obtain authorization to return product
- Oversee all department aspects with staffing of 20- 65
- Cut department budget by $250,000+ by reducing labor which resulted in timely credit to the stores within 24-48 hours of return
- Reduction in shrink
- Improvement on safety and employee retention
- #1 in Reclamation 2010-2012
- Selected for company SWOT team
- A team comprised of high potential managers to assist when needed for DC hardships or in the event of natural disasters
- Visited many other DC's to assist with new leader development and process improvements
Education
Associate in Specialized Business -
Allentown Business School
High school or equivalent -
Lehighton Senior High School
Skills
- Customer service
- Problem-solving
- Problem resolution
- Customer focus
- Data entry
- Team leadership
- Computer skills
- Microsoft Excel
- Inventory management
- Customer and client relations
- Process and procedure development
- Operations management
- Performance improvement
- Microsoft Word
- Policy enforcement
- Time management
Timeline
Administrative Assistant
City of Fanning Springs
05.2024 - Current
Operations Manager
RevolveClothing
04.2022 - 02.2023
Assistant Facility Manager
Inmar Intelligence
04.2021 - 03.2022
Operations Manager
NFI Industries
05.2018 - 04.2021
Operations Manager
Advance Auto Parts
06.2013 - 04.2015
Department, Team Manager
Advance Auto Parts
11.2005 - 12.2017
High school or equivalent -
Lehighton Senior High School
Associate in Specialized Business -
Allentown Business School
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