Kelly Sullivan
Leland,NC
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service and satisfaction in fast-paced environments. Expertise in fostering teamwork and adaptability, consistently meeting the evolving needs of customers and colleagues. Highly skilled in multitasking, managing customer inquiries, and maintaining a clean and organized workspace to enhance operational efficiency. Committed to creating memorable experiences that exceed expectations and drive repeat business.
Overview
10
10
years of professional experience
Work History
Server
Shuckin' Shack Oyster Bar
05.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy in a fast-paced environment.
- Resolved customer complaints promptly, fostering a positive dining experience for all guests.
- Processed customer transactions efficiently, ensuring accuracy and timely service.
Breakfast, Brunch and Lunch
First Watch
06.2021 - 07.2024
- I received an award for highest juice sales of 2023.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Next Door Eatery
03.2021 - 06.2021
- Ensured optimal guest experience by seating/greeting guests, taking customers orders, understanding of the menu, removal of dishes promptly with a positive attitude.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Red Robin
12.2018 - 03.2021
- Total guest experience, as well as total team service
- Working not only as an individual but with your coworkers
- Upselling food and beverage sales
- Working with positive energy.
To-Go Specialist/Restaurant Server
Grotto Pizza
02.2016 - 05.2018
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Assistant
Maryland Oral Surgery Associates
01.2016 - 11.2017
- Appointment setting, Communications, Phone etiquette, Costumer service, Organization.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed daily logs for management review.
Education
No Degree - Real-estate
Sea Coast Academy
Leland, NC12-2025
No Degree - Mass Communication
Howard County Community College, Columbia MD
Columbia, MD12.2019
High School Diploma -
Reservoir High School, Laurel
Laurel, MD05.2017
Skills
- Food safety and sanitation
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Cleaning and sanitation
- Excellent Communication
- Relationship Building
- Strong work ethic
- Cash handling
Accomplishments
- Earned the Girl Scout Silver Award after progressing from Daisy through Cadette levels, demonstrating long-term commitment, leadership, and community service.
- Recognized as the top performer among 524 First Watch locations in 2023, earning an all-expenses-paid trip to Florida for achieving the highest sales of house-made juices.
Timeline
Server
Shuckin' Shack Oyster Bar
05.2025 - Current
Breakfast, Brunch and Lunch
First Watch
06.2021 - 07.2024
Server
Next Door Eatery
03.2021 - 06.2021
Server
Red Robin
12.2018 - 03.2021
To-Go Specialist/Restaurant Server
Grotto Pizza
02.2016 - 05.2018
Assistant
Maryland Oral Surgery Associates
01.2016 - 11.2017
No Degree - Real-estate
Sea Coast Academy
No Degree - Mass Communication
Howard County Community College, Columbia MD
High School Diploma -
Reservoir High School, Laurel
Projects
Girl Scouts of Central Maryland- Silver Award, Started in Girl Scouts when I was 7 and continued until I was 18. I completed multiple certificates and over 200 hours of community service.