Kelly Yhojhana Jaramillo Rincon
Paterson,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Asistente De Ventas
Accesorios Jaramillo
02.2019 - 03.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Asistente Juridico
Circuito Judicial Penal San Cristóbal Venezuela
01.2016 - 01.2017
- Produced legal documents such as briefs, pleadings and appeals.
- Colaboré con el abogado principal y el especialista del jurado para recomendar estrategias efectivas para casos
- Collected data from client media and sources to prepare for litigation.
Administrative Assistant
Cangar 24924
07.2014 - 07.2015
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
Education
Licenciatura En Administarcion -
Universidad Alonso De Ojeda
San Cristobal, Venezuela11.2017
Skills
- Team Collaboration
- Customer Relations
- Report Transcription
- Microsoft Word
- Microsoft Excel
- Service Standard Compliance
- Database Maintenance
- Call Controlling
- Written and Oral Communications
- Customer Needs Assessment
- Database Management
- Sales Goal Attainment
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Asistente De Ventas
Accesorios Jaramillo
02.2019 - 03.2021
Asistente Juridico
Circuito Judicial Penal San Cristóbal Venezuela
01.2016 - 01.2017
Administrative Assistant
Cangar 24924
07.2014 - 07.2015
Licenciatura En Administarcion -
Universidad Alonso De Ojeda
Similar Profiles
Karina Guadalupe González MejíaKarina Guadalupe González Mejía
Warehouse Manager at Oxigeno Medicinal Y Accesorios MédicosWarehouse Manager at Oxigeno Medicinal Y Accesorios Médicos
Nando LuzunarisNando Luzunaris
IT SPECIALIST at J. JARAMILLO INSURANCE, INC.IT SPECIALIST at J. JARAMILLO INSURANCE, INC.
Kara HookerKara Hooker
Medical Office Administrator at Dr JaramilloMedical Office Administrator at Dr Jaramillo
Craig MelvinCraig Melvin
Warehouse Worker at Earl Tyson (E.T Kitchen Equipment)Warehouse Worker at Earl Tyson (E.T Kitchen Equipment)
Sayem AhmedSayem Ahmed
Sales Consultant at SamSales Consultant at Sam