John Sosa
Paterson,NJ
Summary
Dynamic retail professional with a proven track record at Quality Market, excelling in customer service and team leadership. Skilled in inventory management and problem-solving, I successfully developed promotional strategies that boosted sales during peak seasons. Committed to fostering a collaborative environment while ensuring operational efficiency and enhancing customer experiences.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Goffle Road Wine & More
02.2022 - Current
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with management on promotional events to drive sales growth.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sports Coach
Usa Sport Group
08.2021 - 11.2022
- Developed sportsmanship principles and teamwork skills among young athletes.
- Designed and implemented age-appropriate training programs for diverse skill levels.
- Supervised practices and contests, prioritizing safety for participants.
- Contributed to the development of a winning culture by fostering a positive attitude, setting high expectations, and celebrating team achievements.
Store Manager
Quality Market
03.2017 - 08.2021
- Led daily operations to enhance customer service and improve store efficiency.
- Managed inventory control processes to reduce waste and optimize stock levels.
- Trained and mentored team members to foster a collaborative work environment.
- Developed promotional strategies that increased sales during peak seasons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
No Degree - Computer Science
William Paterson University of New Jersey
Wayne, NJ01-2027
Certificate - Data Analytics
Coursera
12-2025
Skills
- Customer experience
- Customer service and engagement
- Problem-solving
- Team building and leadership
- Store opening and closing
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Goffle Road Wine & More
02.2022 - Current
Sports Coach
Usa Sport Group
08.2021 - 11.2022
Store Manager
Quality Market
03.2017 - 08.2021
No Degree - Computer Science
William Paterson University of New Jersey
Certificate - Data Analytics
Coursera