KELMY RODRIQUEZ
New York City
Summary
Results-driven Outreach Manager with expertise in community engagement and project management. Skilled in data management and staff development, leading initiatives that strengthen community relations across diverse populations. Experienced in mental health crisis management and emergency response, enhancing service delivery and fostering collaboration among multidisciplinary teams.
Overview
12
12
years of professional experience
Work History
Outreach Manager
NYC Mayor's Office of Public Engagement
01.2019 - Current
- Oversee a team of five supervisors and their staff, collaborating closely with policy, data, and operations teams to drive program success.
- Successfully led multiple initiatives supporting New York City while fostering strong community relations across all five boroughs.
- Lead strategic program planning to meet both qualitative and quantitative objectives, providing regular updates to the Director as well as internal and external stakeholders.
- Evaluate program performance to guide critical decisions on goals, public messaging, and community engagement.
- Manage personnel development and human resources functions, including hiring, training, performance evaluation, and staff mentoring.
Enhanced Case Manager
NYC Dept of Housing Preservation & Development
01.2019 - 12.2019
- Managed large caseload of assisted or applicant households under Federal Section 8 subsidies, ensuring compliance through WMS, Elite & EIV databases.
- Reviewed yearly recertifications of household composition and income/asset information to verify eligibility and maintain program integrity.
- Conducted comprehensive assessments to determine eligibility for services.
- Facilitated housing assistance programs for clients with varying requirements.
- Managed case files and documentation to ensure compliance with policies.
Intake/Triage Specialist
New York City Department of Homeless Services
01.2018 - 12.2019
- Coordinated intake processes to ensure timely support for vulnerable populations in New York City.
- Assessed client needs and determined appropriate services for individuals experiencing homelessness.
- Screened new and returning clients for shelter services, ensuring accurate data entry into NYC CARES and AFIS databases.
- Prepared manifests for client transport to city shelters and coordinated travel assistance requests for clients diverted to viable housing options.
- Collaborated with social workers to develop comprehensive service plans for clients.
Case Management Specialist
Center for Urban Community Services | CUCS
Bronx
05.2016 - 12.2018
- Developed and implemented comprehensive case management plans for individuals facing mental health and addiction challenges (MICA).
- Managed caseload focused on overcoming housing barriers through tailored client support.
- Ensured compliance with company policies and New York City Department of Homeless Services regulations.
- Collaborated with internal support units to enhance service delivery and streamline facility operations.
Intensive Case Manager
Services for the UnderServed
New York City
07.2014 - 07.2018
- Provided comprehensive case management to prevent displacement and navigate judicial proceedings related to housing stability, maintaining a record of zero evictions among clients.
- Managed extensive caseload of clients facing eviction due to mental health challenges, low income, financial mismanagement, domestic violence, substance use, and other barriers, ensuring individualized support to address unique needs.
- Coordinated comprehensive care plans for clients facing mental health challenges.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Conducted regular assessments to monitor client progress and adjust services.
Education
Psychology Program -
William Woods University
01.2026
Social Work Program -
Eastern Gateway Community College
01.2022
Skills
- Community engagement
- Project planning and management
- Data management
- Skilled case management
- Public resources and benefits
- Management experience
- Staff management
- Team building
- Capacity building
- Training and development
- Public speaking
- De-escalation techniques
- Mental health first aid instructor
- Time management
- Mental health first aid instructor
Affiliations
• Psi Chi, 01/01/25, Present, Psi Chi is the international honor society in psychology, established in 1929 to encourage, stimulate, and maintain excellence in scholarship among psychology students and to advance the science of psychology.
• American Psychological Association (APA), 01/01/25, Present, The APA is the largest scientific and professional organization representing psychology in the United States.
• Phi Theta Kappa (PTK), 08/01/22, Present, PTK is an international honor society that recognizes and encourages academic excellence among two-year college students.
• Mental Health First Aid Instructor, New York City, 03/01/22, Present, As a Mental Health First Aid Instructor, I am a certified professional who teaches the MHFA courses.
• American Psychological Association (APA), 01/01/25, Present, The APA is the largest scientific and professional organization representing psychology in the United States.
• Phi Theta Kappa (PTK), 08/01/22, Present, PTK is an international honor society that recognizes and encourages academic excellence among two-year college students.
• Mental Health First Aid Instructor, New York City, 03/01/22, Present, As a Mental Health First Aid Instructor, I am a certified professional who teaches the MHFA courses.
Extracurricular Activities
Trauma Chaplain/Crisis Manager, Metropolitan Transportation Authority, New York State, 12/01/19, Present, Provide trauma-informed psycho spiritual care, counseling, and crisis intervention to MTA employees and their families during emergencies and critical incidents., Respond to accidents, deaths, hospital visits, and traumatic events across MTA locations including stations and depots.
Languages
- English
- Spanish
Websites
Timeline
Outreach Manager
NYC Mayor's Office of Public Engagement
01.2019 - Current
Enhanced Case Manager
NYC Dept of Housing Preservation & Development
01.2019 - 12.2019
Intake/Triage Specialist
New York City Department of Homeless Services
01.2018 - 12.2019
Case Management Specialist
Center for Urban Community Services | CUCS
05.2016 - 12.2018
Intensive Case Manager
Services for the UnderServed
07.2014 - 07.2018
Psychology Program -
William Woods University
Social Work Program -
Eastern Gateway Community College