Kelondria White
MONTGOMERY,AL
Summary
Detail-oriented Business Intelligence Analyst combining Medical Assistant expertise with data analytics capabilities. Skilled in SQL, Excel, Power BI, and data visualization to convert healthcare data into actionable insights. Experienced in clinical workflows, patient engagement, and process improvement to drive data-driven decisions and enhance operational performance.
Overview
6
6
years of professional experience
Work History
Care Guide
Guideway Care
Remote, AL
09.2025 - Current
- Communicated with patients to address inquiries and facilitate care navigation, enhancing patient experience.
- Collaborated with healthcare providers to streamline referral processes and improve patient outcomes.
- Ensured accuracy of patient records and documentation in electronic health record systems to support optimal patient care.
- Managed sensitive patient information under HIPAA guidelines to uphold confidentiality and privacy standards.
Medical Support Assistant II
Artemis Arc LLC
Remote, CO
04.2025 - Current
- Coordinated patient appointment scheduling across multiple departments. Managed electronic health records, ensuring accuracy and compliance with regulations. Implemented initiatives to boost patient satisfaction by collecting and analyzing feedback. Sent appointment letters to patients to confirm their scheduled visits.. Updated clinical records to maintain accurate patient information.. Managed administrative tasks, including filing, data entry, and record maintenance, to support smooth office operations.
- Managed patient appointment scheduling and follow-up communications.
- Assisted in maintaining accurate medical records and patient information.
- Coordinated communication between patients and healthcare providers efficiently.
- Managed patient appointment scheduling and follow-up communications.
- Assisted in maintaining accurate medical records and patient information.
- Coordinated communication between patients and healthcare providers efficiently.
Technical Support Specialist
VXI Global Solutions LLC
Los Angeles, California,Remote
06.2023 - 01.2025
- Developed rapport with customers through active listening, leading to increased customer retention and positive feedback.
- Maintained accurate customer data in internal tracking systems to improve overall service delivery.
- Conducted system testing and validation to ensure system reliability and performance standards were met.
Artificial Intelligence Model Trainer
Arise
Remote, VA
02.2021 - 06.2023
- Developed training protocols to enhance model accuracy and efficiency.
- Designed training datasets for natural language processing models.
- Evaluated model performance through qualitative and quantitative analysis.
- Provided feedback on model outputs to improve future iterations.
- Documented training processes and model changes for reference purposes.
Education
Associate of Science - Computer And Information Systems
George C Wallace Community College
Selma, AL05-2016
Some College (No Degree) - Medical Assistant Certification
Jes Health Services
Montgomery, ALSome College (No Degree) - Google Data Analytics Cert
Merrit America
Washington, DCSkills
- Electronic health records
- HIPAA compliance
- Data accuracy
- Patient management software
- Healthcare compliance
- Patient navigation
- Healthcare analytics
- Data analysis
- Process improvement
- Training documentation
- Active listening
- Data entry accuracy
Timeline
Care Guide
Guideway Care
09.2025 - Current
Medical Support Assistant II
Artemis Arc LLC
04.2025 - Current
Technical Support Specialist
VXI Global Solutions LLC
06.2023 - 01.2025
Artificial Intelligence Model Trainer
Arise
02.2021 - 06.2023
Associate of Science - Computer And Information Systems
George C Wallace Community College
Some College (No Degree) - Medical Assistant Certification
Jes Health Services
Some College (No Degree) - Google Data Analytics Cert
Merrit America