MICHIELLE BLAND
Toledo
Summary
Anthropology graduate with extensive experience in community engagement and program coordination within healthcare services. Demonstrated success in patient navigation, enhancing access to care for diverse populations. Proven ability to conduct qualitative research and facilitate workshops, supporting programs that empower communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Guide
Guideway Care
11.2024 - Current
- Support approximately 400 patients each week by helping them navigate the healthcare system, overcome barriers to care, and access needed services.
- Conducted 80+ patient interactions daily through inbound and outbound outreach, providing education and care coordination assistance to enhance patient understanding and access to services.
- Schedule appointments and follow up with patients to help ensure continuity of care and ongoing engagement with healthcare services.
- Document patient interactions, needs, and outcomes within EMR systems, maintaining accurate and timely records.
- Monitored patient progress and tracked outcomes to support care management goals, directly contributing to improved patient experiences.
- Collaborate with healthcare providers and care teams to address patient needs and support coordinated care.
- Functioned as a trusted point of contact for patients, guiding them in understanding resources and navigating complex healthcare processes to facilitate effective care.
Recovery Care Specialist
Toledo Center for Eating Disorders
09.2024 - 12.2024
- Collaborated with clinical teams to enhance patient care strategies and outcomes.
- Facilitated group discussions on health and recovery topics, delivering engaging, research-based content to a diverse audience.
- Created detailed written reports to track and communicate behavioral and emotional progress.
Community Health Worker
Brothers and Sisters United Pathway Inc
10.2023 - 07.2024
- Developed and delivered curriculum-based workshops on parenting, relationships, and life skills, enhancing participant knowledge and skills.
- Built partnerships with community organizations to expand outreach and resource access.
- Tracked participant attendance and engagement to assess program effectiveness and inform future initiatives.
- Authored participant success stories and program narratives, showcasing program impact and fostering community involvement.
Program Coordinator
Heartbeat of Toledo
05.2023 - 10.2023
- Coordinated outreach efforts and community partnerships, impacting 100 families.
- Managed client communications, ensuring clarity on services and resources provided.
- Strengthened community through relationship-building and outreach initiatives.
Sales Associate
Werners Hallark
Toledo
07.2019 - 12.2022
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Supported customers in product selection to maximize satisfaction and loyalty.
- Guided customers in selecting products to enhance their shopping experience.
- Delivered precise information on products, pricing, and availability in person and over the phone.
- Toledo, Ohio
Education
Bachelor of Anthropology -
University of Toledo
Toledo, OH05-2023
Bachelor of Arts - Intercultural Communication, Italian Language, Italian Cinema
SAA School of Management
Italy12-2021
Skills
- Patient assessment
- Care plan development
- Patient navigation
- Care coordination
- Patient support services
- Crisis intervention
- Patient record management
- Health data management
- Report writing
- Microsoft Office proficiency
- Wellness coaching
- Client communication
Certification
Community Health Worker
Volunteer Experience
- Grace Community Center, Toledo, Ohio, 06/01/16, 05/31/18, Helped young children ages 5 through 8 with homework ranging in all subjects., Participated in preparing meals for the children every day during lunch., Assisted the youth group leaders on field trips with the children.
- Youth Center Toledo Art Museum, Toledo, Ohio, 05/01/17, 05/31/18, Introduced the children to new ways of expressing their artistic creativity., Led the children through tours of the Toledo Art Museum., Cleaned and organized the children's toys and art.
- St. Ursula Academy LABRE, Toledo, Ohio, 03/01/15, 03/31/18, Prepared dishes every Monday for an hour., Visited impoverished, largely urban communities and distributed cooked meals to families in need., Provided families with resources for issues such as addiction, unemployment, and the homeless.
Languages
- Spanish
- English, Fluent
- Spanish, Beginner
International Experience
Study Abroad, SAA School of Management, Torino, Italy, 08/30/21, 12/01/21, Intercultural Communication, Italian Language, Italian Cinema, Conducted ethnographic interview research examining leadership, identity, and community engagement within multicultural student organizations., Designed a qualitative research proposal exploring communication differences between generations through semi-structured interviews and focus groups., Conducted research examining Indigenous human rights issues, social inequality, and public policy challenges affecting Native communities., Researched environmental sustainability and urban planning through analysis of biophilic city design and community well-being., Presented research findings through academic papers, presentations, and class discussions.
Timeline
Care Guide
Guideway Care
11.2024 - Current
Recovery Care Specialist
Toledo Center for Eating Disorders
09.2024 - 12.2024
Community Health Worker
Brothers and Sisters United Pathway Inc
10.2023 - 07.2024
Program Coordinator
Heartbeat of Toledo
05.2023 - 10.2023
Sales Associate
Werners Hallark
07.2019 - 12.2022
Bachelor of Anthropology -
University of Toledo
Bachelor of Arts - Intercultural Communication, Italian Language, Italian Cinema
SAA School of Management