Kelondria White
Chelsea,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Customer Service Representative
Results CX
01.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
SYKES
02.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Medical Assistant
UAB Medicine
05.2019 - 01.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
No Degree - Medical Assisting
Jes Health Services INC.
Montgomery, AL04.2019
Associate of Applied Science - Computer And Information Systems Security
George C Wallace Community College - Dothan
Selma05.2016
Skills
- Active Listening
- Microsoft Word
- Microsoft Excel
- Clerical Support
- System Implementation
- Medical Terminology Knowledge
- Call Center Operations
- CRM Software
- Technical Support
- Documentation
- Filing
Certification
- Certified Medical Assistance, Jes Health Services INC- 5 yrs.
- Certified Phlobotomist, Jes Health Services INC - 5 yrs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Results CX
01.2022 - 04.2023
Customer Service Representative
SYKES
02.2021 - 11.2021
Medical Assistant
UAB Medicine
05.2019 - 01.2021
No Degree - Medical Assisting
Jes Health Services INC.
Associate of Applied Science - Computer And Information Systems Security
George C Wallace Community College - Dothan
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