Kelsay Proffitt
Parkersburg,United States
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Legal Instrument Examiner
Bureau of Fiscal Service
Parkersburg, WV
12.2024 - 02.2025
- Examined electronic case files and approved the validity of legal evidence of varied nature to process claims, process transactions, and establish entitlement to securities and official information within the perspective of relevant laws, regulations, and precedents. Legal evidence includes death certificates and Powers of Attorney.
HR Assistant
NAI (contractor) - Bureau of the Fiscal Service
Parkersburg, United States
03.2024 - 12.2024
- Ensured optimal customer interactions through collaboration within government HR systems like HR Connect and Data Insight
- Ensured prompt responses to customer inquiries via email
- Resolved system issues for customers in daily phone interactions
- Expertly utilized Microsoft Office applications
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations
Assistant Manager, Billing Manager, IT Technician, Scribe
Vienna Eye Clinic
Vienna, United States
01.2015 - 03.2024
- Assisted in caring for patients by scribing medical exams and patient information into our Electronic Health Record system
- Provided excellent customer service to patients in person, via email, or over the phone regarding their medical records and/or billing statements
- Billed healthcare claims to insurance companies and posted payments and EOB information to patient's ledgers
- Managed both accounts receivable and accounts payable
- Prepared and reviewed healthcare claims for completeness and accuracy
- Investigated discrepancies in medical billing and coding to identify errors or irregularities
- Conducted routine software updates to ensure office technology and EHR systems remain current
- Developed reports on sales trends, inventory levels, and financial data
- Tracked employee attendance, timekeeping, and payroll data
- Assisted in the development of operational strategies to ensure efficient and productive operations
Dispatcher
Wood County 911 Dispatch Center
North Parkersburg, United States
10.2018 - 03.2019
- Answered and routed incoming emergency calls and dispatched appropriate medical services as needed
- Required ability to multitask, think and act quickly, and communicate effectively in emergent situations
Education
Associate's degree - Computer Information And Technology
West Virginia University At Parkersburg
Parkersburg, WV, United States05-2018
Skills
- Customer Relations
- HIPAA compliance
- Medical record review
- Insurance coding
- Technical Support
- Computer literacy
- Data entry expertise
- Detail-Oriented Approach
Timeline
Legal Instrument Examiner
Bureau of Fiscal Service
12.2024 - 02.2025
HR Assistant
NAI (contractor) - Bureau of the Fiscal Service
03.2024 - 12.2024
Dispatcher
Wood County 911 Dispatch Center
10.2018 - 03.2019
Assistant Manager, Billing Manager, IT Technician, Scribe
Vienna Eye Clinic
01.2015 - 03.2024
Associate's degree - Computer Information And Technology
West Virginia University At Parkersburg
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