Kelse McClain-Fortune
Kansas City,MO
Summary
Self-motivated Coordinator with proven leadership, organizational, and customer relations skills. Skilled at independently solving problems and keeping teams on task to handle diverse business requirements. Dependable and excellent in office management and administrative support. Strong communication and interpersonal skills to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Believes in the potential for growth in all individuals. Reflects on own development and actively seeks ways to advance within career to better support others. Sincerely appreciates the consideration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daytime Coordinator
American Cancer Society, ACS
10.2023 - Current
- I ensure that volunteers accurately record their hours when engaging in work
around the facility - I may take the initiative to correct colleagues’ data when necessary, fostering a
collaborative effort to ensure that the team achieves overall excellence. - I provide comprehensive information about partnerships with programs interested ones. Additionally, I occasionally collaborate via email to ensure that these interested ones have the necessary
resources at their disposal. - As the front desk coordinator, I understand that I am often the first point of contact for guests,
visitors, and vendors. I greet each of them warmly, with a smile and friendly welcome,
which helps establish a positive tone for their experience at our facility. - With my increased responsibilities including leading the HMS initiative, collaborating
with our coffee vendor, and assessing our in-house guests folders, I can effectively
communicate tasks and identify areas of improvement with the team. - Trained team members on new hotel services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Night-time Coordinator
American Cancer Society
07.2021 - 10.2023
- Company Overview: Hope Lodge in Jackson MS
- I worked for the American Cancer Society Hope Lodge in Jackson MS
- My work included but is not limited to handling phone calls, processing applications and misc paperwork, ensuring safety and comfort at the facility whilst following guidelines
- Skills I have learned are analyzing people on both a first-hand basis and virtually as well
- This job has also given me the opportunity to equip my multitasking skills and also provide help that puts people at ease
- Hope Lodge in Jackson MS
Dental Assistant
Siwell Dental
08.2020 - 04.2021
- I worked both chairside and front desk and acquired skills such as scheduling appointments, taking radiographs, bracket removal and tightening, as well as improving skills in extractions and fill ins
Custodian
Service Master Cleaning
10.2020 - 11.2020
- I briefly worked at Service Master the fall of 2020
- During my time there I learned how to effectively use my time to clean a large area and work effectively with teammates while doing so
- I was comfortable alternating tasks and 'getting my hands dirty', whilst also following clear direction and protective protocol
Dental Assistant Intern
Watson Family Dentistry
01.2020 - 03.2020
- I interned at Watson family Dental during spring this year. I worked under Dr. April Watson-Stringfellow
- While there I experienced a lot of hands-on training in general chairside such as root canal therapy, extractions and fill ins
Education
Nursing Allied - Certification -
Hinds Community College
11.2020
Skills
- Managing patient comfort
- Balancing clerical positions
- Consulting
- Operations management
- Recordkeeping
- Discretion and confidentiality
- Document control
- Resource allocation
- Database management
- Scheduling expertise
- Customer service
- Work Planning and Prioritization
Certification
- CPR
- HIPAA regulations
- How to maintain Patient Confidentiality
- General Chairside-DANB
- Radiation Health and Safety-DANB
- Infection Control- DANB
- Infection Control procedures and Preventing Blood-borne Infections (Blood-borne viruses and Engineering control)
Timeline
Daytime Coordinator
American Cancer Society, ACS
10.2023 - Current
Night-time Coordinator
American Cancer Society
07.2021 - 10.2023
Custodian
Service Master Cleaning
10.2020 - 11.2020
Dental Assistant
Siwell Dental
08.2020 - 04.2021
Dental Assistant Intern
Watson Family Dentistry
01.2020 - 03.2020
Nursing Allied - Certification -
Hinds Community College
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