Kelsea Brink
Wilmer,AL
Summary
Working remotely or in the office navigating high-stress environments, demonstrated through a successful tenure at Lubbock Executive Airport, I excel in critical thinking and problem-solving. My background showcases a commitment to enhancing team collaboration and operational efficiency, achieving significant improvements in customer satisfaction and process optimization.
With a proven track record at Saboroma, I am adept in team leadership, social media management, and business administration. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and communication skills. Proficient in grant proposal writing development and program evaluation with advanced skills in Outlook 365. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Saboroma
05.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Contacted Client for follow ups
- Directed Sales
- Opened and Closed the stores
- Filed all paperwork concerning sales, dresses, payroll, store setup and breakdown, rental agreements, and travel.
Personal Assistant
A.B.
04.2019 - 04.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.+
- Displayed absolute discretion at handling confidential information.
- Served as point of contact between clients and managerial staff.
- Facilitated transportation to and from appointments.
- Distribution of packages
Assistant Teacher
Neighborhood Academy Montessori Preschool
11.2014 - 05.2015
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Receptionist
Neighborhood Academy Montessori Preschool
11.2014 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- File and organize paperwork
Air Traffic Controller/ Fuel Fill Up
Lubbock Executive Airport
03.2014 - 11.2014
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Conducted paper work over aircrafts, hangers, gasoline,and customers.
Lawn Service
Spooner Laqwn Service
05.2013 - 09.2013
- Performed general landscape maintenance tasks like lawn mowing, edging walkways, or raking leaves.
- Maintained aesthetically pleasing grounds through regular landscaping tasks such as lawn mowing, hedge trimming, and debris removal.
- Demonstrated versatility and adaptability by performing a wide range of tasks including lawn mowing, pruning, planting, mulching, and snow removal as needed.
- Developed customized lawn care programs tailored to the specific needs of each client''s landscape.
Education
Bachelor of Science - Addictions Counseling- Psychology & Sociology
Fort Hays State University
Hays, KS05.2020
Bachelor of Science - Psychology
South Plains College
Levelland, TX05.2016
Bachelor of Science - Social Work
Lubbock Christian University
Lubbock, TX05.2015
Associate of Science - Psychology
Morgan Community College
Fort Morgan, CO05.2013
High School Diploma -
Weldon Valley Jr/Sr High School
Weldona, CO05.2013
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Computer Skills
- Team Leadership
- Verbal and written communication
- Schedule Preparation
- Sales management
- Business Administration
- Negotiation
- Scheduling and Coordinating
- Fast Learner
- Data Entry
- File and Record Keeping
- Travel Arrangements
- Strong research skills
- Goal Tracking
- Proposal Development
- Non-Profit Organization Funding
Certification
- Certified Grant Proposal Writer & Program Evaluator - 2020- Present
Timeline
Manager
Saboroma
05.2021 - 10.2023
Personal Assistant
A.B.
04.2019 - 04.2021
Assistant Teacher
Neighborhood Academy Montessori Preschool
11.2014 - 05.2015
Receptionist
Neighborhood Academy Montessori Preschool
11.2014 - 05.2015
Air Traffic Controller/ Fuel Fill Up
Lubbock Executive Airport
03.2014 - 11.2014
Lawn Service
Spooner Laqwn Service
05.2013 - 09.2013
Bachelor of Science - Addictions Counseling- Psychology & Sociology
Fort Hays State University
Bachelor of Science - Psychology
South Plains College
Bachelor of Science - Social Work
Lubbock Christian University
Associate of Science - Psychology
Morgan Community College
High School Diploma -
Weldon Valley Jr/Sr High School
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