Kelsea DiMauro
Raleigh,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level leadership position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
PartnerHero
09.2023 - Current
- Outbound dialing to prospects to provide rewards benefits through their health insurance providers.
- Maintaining members who have joined the programs and follow ups with members who have missed check ins after joining the program.
- Providing excellent customer service to members to maintain trust within the members in order to support them.
Reimbursement Specialist
McKesson
11.2021 - 11.2022
- Obtaining health benefits in regards to patients health insurance to provide to their health care provider.
- Ability to correctly input data into the system for individual patients.
- Outbound dialing providing customer service skills in order to maintain relationships with the clients
Life Insurance Agent
American Income Life
06.2020 - 11.2021
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Server
Lafeyette Village Grill
03.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Data Entry Clerk
Restaurant Depot
11.2017 - 07.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
General Manager
Cici's Pizza
09.2015 - 11.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA06.2015
Skills
- Customer Relationship Management
- Sales strategy development
- Customer Needs Assessment
- CRM software proficiency
- Performance Tracking
- Business Development
Timeline
Sales Support Specialist
PartnerHero
09.2023 - Current
Reimbursement Specialist
McKesson
11.2021 - 11.2022
Life Insurance Agent
American Income Life
06.2020 - 11.2021
Server
Lafeyette Village Grill
03.2018 - 03.2020
Data Entry Clerk
Restaurant Depot
11.2017 - 07.2018
General Manager
Cici's Pizza
09.2015 - 11.2017
High School Diploma -
Billerica Memorial High School
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