Customer Service Representative
Aero Air LLC
Hillsboro, OR
11.2022 - Current
- Greet customers, flight crews, and passengers while providing professional concierge-style service.
- Coordinate reservations for hotels, rental cars, catering, and ground transportation.
- Manage phone calls, radio communications, and scheduling requests for hangar space, fuel orders, and services.
- Process invoices, payments, and fuel transactions using FBO management systems (e.g., Effective FBO, AvPos, and aircraft tracking systems).
- Maintain the lobby and crew lounge, ensuring a clean and welcoming environment.
- Communicate with line service staff to ensure timely aircraft arrivals, departures, and service requests.
- Member of the Safety Committee.
- Cross-trained in other departments, e.g., Maintenance: department filing, organizing, scanning, and spreadsheets. Line Service: Detailing and fueling aircraft.
- Maintain and update current fuel price listings on aviation service platforms, and with contract fuel partners.
- Analyze fuel cost changes from suppliers, manage amount of fuel on site and adjust retail pricing as needed to maintain competitive market positioning.