Kelsee McCray
Katy,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Truck Driver, Safety Champion Trainer
Medline Industry
Katy, TX
06.2023 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Documented all training activities including attendance records, feedback forms, surveys.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Truck Driver
Ozark Motor Lines
Memphis, TN
01.2023 - 04.2023
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Worked well with dispatchers to communicate route and schedule changes.
Truck Driver
Schnieder National
McCalla, AL
03.2021 - 10.2022
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Production Worker
Lear Corporation
Tuscaloosa, AL
10.2018 - 01.2021
- Completed product assembly according to standardized procedures
- Volunteered to take on additional shifts during peak periods to keep projects in alignment with tight deadlines
- Recorded production data in daily logs to keep management informed of team actions
- Tended to equipment, identifying problems and correcting or reporting concerns
- Set up and operated production equipment according to daily work orders and safety procedures
- Inspected finished products for quality and adherence to customer specifications
Certified Lifeguard
The Legacy YMCA
Bessemer, AL
08.2018 - 10.2018
- Kept watch over swimmers to ensure fast response when distress situations arose.
- Arrived on time, prepared and attentive for every training appointment.
- Cleaned and organized studio after each group fitness class.
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
- Routinely completed safety update training and ensured all patrons followed safety rules.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Certified Lifeguard/ Swim Instructor
A.G Boys and Girls Club
Birmingham, AL
06.2018 - 07.2018
- Led clients and groups of all ages through personal workouts and skill development training.
- Re-racked weights to maintain a neat, organized and clean club.
Certified Lifeguard/ Mentor
A.G Boys and Girls Club
Birmingham, AL
06.2017 - 12.2017
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
- Talked with individuals, sharing positive life experiences that would encourage positive self-esteem and boost socialization.
Customer Service Representative/ Pharmacy Tech
Walgreens
Hueytown, AL
01.2016 - 02.2017
- Guaranteed positive customer experiences and resolved all customer complaints.
- Answered patient questions regarding medication.
- Updated and submitted documentation for insurance, store and liability purposes.
- Entered current customer, payment and inventory information into the system.
- Reviewed order information against computer database.
- Helped pharmacy staff prepare medications and fill orders.
- Prepared medication labels with item name and quantity.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
Certified Lifeguard/ Mentor
A.G Boys and Girls Club
Birmingham, AL
06.2015 - 08.2015
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
- Routinely completed safety update training and ensured all patrons followed safety rules.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Education
Associate of Arts -
Shelton State Community College
Skills
- Skill development expertise
- Safety understanding
- Multitasking and prioritization
- Flexible
- Fast learner
- Dependable and reliable
- Leadership skills
- Clean MVR
- Route management
- Microsoft Office expertise
- Data evaluation
- Technologically savvy
- Sales expertise
- Data management
Affiliations
Professional Organization:
American Business Women Association - ABWA [2017]
Employee Of The Month - Medline Industry [2024]
Timeline
Truck Driver, Safety Champion Trainer
Medline Industry
06.2023 - Current
Truck Driver
Ozark Motor Lines
01.2023 - 04.2023
Truck Driver
Schnieder National
03.2021 - 10.2022
Production Worker
Lear Corporation
10.2018 - 01.2021
Certified Lifeguard
The Legacy YMCA
08.2018 - 10.2018
Certified Lifeguard/ Swim Instructor
A.G Boys and Girls Club
06.2018 - 07.2018
Certified Lifeguard/ Mentor
A.G Boys and Girls Club
06.2017 - 12.2017
Customer Service Representative/ Pharmacy Tech
Walgreens
01.2016 - 02.2017
Certified Lifeguard/ Mentor
A.G Boys and Girls Club
06.2015 - 08.2015
Associate of Arts -
Shelton State Community College
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