Kelsee Parenzino

• Circulated the intake and outtake of the library's collections, working directly with patrons to check in and out their books and equipment.
• Worked directly in the stacks to catalog and organize the thousands of books in the collections on a daily basis.
• Worked directly with students and patrons to assist in identifying and collecting exactly what they wanted in a timely and efficient manner.
• Maintained strong relationships with campus partners to effectively address student needs across various departments.
• Fostered collaboration with campus partners and departments on joint projects to enhance service delivery.
• Improved student satisfaction by delivering timely and accurate information on university services and resources.
• Managed confidential student data, ensuring privacy and compliance with federal regulations.
• Created visual materials for library and campus events, enhancing engagement.

Designed promotional materials for multiple events.

• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.

• Proactively anticipated customer needs during peak dining hours, minimizing wait times and enhancing guest experience.
• Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in satisfied customers.

• Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
• Implemented creative strategies for effectively handling customer complaints, resulting in increased satisfaction rates.
• Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
• Proactively anticipated customer needs during peak dining hours, minimizing wait times and enhancing guest experience.