Kelsey Adair
Sulphur Springs,TX
Summary
Auto Claims Adjuster with experience handling express claims. Known for being detail-oriented, dependable, and a go-to resource for teammates. Strong focus on accurate claim handling and clear customer communication.
Overview
11
11
years of professional experience
Work History
Express Claims Associate
Statefarm Insurance
Richardson, TX
11.2024 - Current
- Handle Inbound calls and manage express auto claims through timely and efficient resolution
- Review claim details and determine liability by evaluating facts, fault and review applicable Jurisdictions
- Communicate with customers, repair shops, and vendors to coordinate repairs, rentals and towing.
- Set up Salvage assignments and assist Total Loss with moving vehicles to salvage facilities when needed.
- Issue claim payments accurately and ensure claim files are properly documented
- Serve as the team's Single Point of Contact (SPOC) for subrogation, assisting with identifying potential subrogation and ensuring claims are sent correctly to the subrogation department.
- Manage multiple claims and tasks simultaneously while meeting quality and service expectations.
Auto Claims Adjuster
StateFarm | TheBest Claims Solutions Inc
Remote
06.2022 - 03.2023
- Issued payouts to Insured and claimants
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to complex for further investigation and analysis.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried out day-to-day duties accurately and efficiently.
- Examined photographs and any other documents relating to claims.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Successfully managed a high volume of claims while maintaing accuracy and productivity standards.
Sales Lead, Head Cashier
Express
Garland, TX
06.2018 - 03.2020
- Managed, maintained and updated payroll related data.
- Packaged and shipped out online orders, Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Increased sales of target items by employing excellent upselling and communication skills.
- Stayed on top of policy changes and promotions to better serve customers with current information.
- Engaged customers and built connections using a positive, upbeat attitude.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Waitress
Burgerland
Sulphur Springs, TX
03.2017 - 10.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered phones and took phone orders for customer pick up or delivery.
- Greeted all guests with a smile and friendly greeting.
- Collected tickets and followed proper cash-handling procedures.
- Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Perform cleaning duties, such as sweeping and mopping floors, taking out trash, or checking and cleaning bathrooms.
Hostess/Expo
Bayou Jacks
Sulphur Springs, TX
06.2015 - 01.2017
- Assign customers to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Distribute food to waiters and waitresses to serve to customers.
- Clean and sanitize work areas and silverware.
- Package take-out foods or serve food to customers.
Education
BBA - Business Administration
East Texas A&M University
Commerce, TX12-2027
Associate of Science - Business Administration
Paris Junior College
Paris, TX12.2018
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX06.2017
Skills
- Auto claims Handling
- Claim Review & Decision Making
- Thorough Claim Documentation
- Payment Review & Accuracy
- Attention to Detail
- Customer Communication
- Managing Multiple Claims
- Critical Thinking
Timeline
Express Claims Associate
Statefarm Insurance
11.2024 - Current
Auto Claims Adjuster
StateFarm | TheBest Claims Solutions Inc
06.2022 - 03.2023
Sales Lead, Head Cashier
Express
06.2018 - 03.2020
Waitress
Burgerland
03.2017 - 10.2017
Hostess/Expo
Bayou Jacks
06.2015 - 01.2017
BBA - Business Administration
East Texas A&M University
Associate of Science - Business Administration
Paris Junior College
High School Diploma -
Sulphur Springs High School
Credentials
- Texas Resident All Lines Adjuster License
- Multi-State Property & Casualty Adjuster Licenses
- Statefarm ALIAS - VADPIT
- State Farm Policy Certification
- State Farm Estimatics Certification
- Xactimate 28 Basic Training
- HAAG Hail and Wind Certification