Kelsey Auten
Summary
Proven Customer Experience Associate with a track record of enhancing customer satisfaction at Weis Markets Inc. Excelled in problem-solving and retail marketing, significantly improving service quality. Demonstrated professionalism and teamwork, adept at conflict resolution and adhering to OSHA regulations. Skilled in credit card payment processing, consistently prioritized client advocacy and public health standards.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Weis Markets Inc
08.2024 - Current
- Looked for additional ways to expand products to customers by upselling new products and services.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Asked customers questions to determine, verify and solve common problems.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
A Family Business I Worked for
07.2022 - 08.2023
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Met customer needs through polite, friendly and attentive service.
Education
No Degree - Health Sciences
Columbia Montour AVTS
Bloomsburg, PA06-2026
No Degree -
Danville Area School District
Danville, PA06-2013
Skills
- Client advocacy
- Retail marketing
- Problem-solving skills
- Credit card payment processing
- Quality control
- Teamwork and collaboration
- Conflict resolution
- Professionalism
- Public health
- OSHA regulations
Languages
English
Full Professional
Timeline
Customer Experience Associate
Weis Markets Inc
08.2024 - Current
Cashier
A Family Business I Worked for
07.2022 - 08.2023
No Degree - Health Sciences
Columbia Montour AVTS
No Degree -
Danville Area School District
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