Kelsey Bingham
West End
Summary
Results-driven Scheduling Manager with proven skills in time management, customer relations, and problem-solving. Enhanced team productivity through streamlined scheduling processes and effective resource allocation.
Overview
9
9
years of professional experience
Work History
Scheduling Manager
Private Business
Buford, GA
02.2020 - 02.2025
- Coordinated scheduling across departments to optimize resource allocation and ensure operational efficiency.
- Developed and implemented streamlined scheduling processes to reduce conflicts and improve team productivity.
- Analyzed scheduling data to identify trends, enhancing decision-making for future project timelines.
- Collaborated with management to create strategies for balancing workload and maximizing employee performance.
Customer Service Representative
Private Business
Buford, GA
02.2020 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and response times.
- Collaborated with team members to develop streamlined processes for handling customer complaints.
- Trained new staff on customer service protocols and software systems to enhance team performance.
- Developed relationships with clients, promoting repeat business through exceptional service experiences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Babysitter
Family Business
Dahlonega, GA
04.2016 - 03.2022
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Implemented bedtime routines, fostering discipline and comfort for children.
- Organized educational games, enhancing cognitive development and creativity.
- Communicated regularly with parents about children's progress and behaviors.
- Established trustful relationships with children, creating a positive environment.
Education
High School Diploma - Social Work
University of Phoenix
Tempe, AZ05-2028
High School Diploma -
Pinecrest Highschool
Southern Pines, NC06-2023
Skills
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Patience and empathy
- Problem-solving
- Active listening
- Critical thinking
Timeline
Scheduling Manager
Private Business
02.2020 - 02.2025
Customer Service Representative
Private Business
02.2020 - 02.2024
Babysitter
Family Business
04.2016 - 03.2022
High School Diploma - Social Work
University of Phoenix
High School Diploma -
Pinecrest Highschool