Kelsey Boggs
Gulfport,MS
Summary
Dynamic and results-oriented professional with a proven track record at Admiral Nation, enhancing customer satisfaction and streamlining processes. Excelled in roles requiring strong communication skills and Microsoft Office expertise. Demonstrated ability to improve training programs and marketing strategies, achieving significant operational efficiencies. Skilled in data analysis and office administration, committed to confidentiality and detail accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
02.2019 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Trainer
McDonald's
02.2015 - 02.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Maintained current knowledge of all team position requirements.
- Built and maintained professional relationships with vendors and suppliers.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Customer Service Representative
Admiral Nation
05.2014 - 06.2017
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Digital Marketing Intern
Admiral Nation
05.2014 - 06.2017
- Contributed to video production projects, assisting in scriptwriting and editing tasks for promotional materials and explainer videos.
- Used Adobe Creative Suite to design initial campaign concepts.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Identified thought leaders and influencers to promote and engage in brand activities.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Education
Associate Of Technology - Accounting And Finance
Mississippi Gulf Coast Community College
Perkinston, MS05.2025
Skills
- Strong Communication Skills
- Fast Typing Speed
- Numeric Data Entry
- Document Scanning
- Data Entry Techniques
- Accuracy and Attention to Detail
- Keyboard Shortcut Knowledge
- Confidentiality and Security
- Deadline-oriented
- Research and analysis
- Transcription abilities
- Microsoft Office expertise
- Word Processing
- Data Processing
- Spreadsheet Management
- Office Administration
- Record preparation
- Administrative Support
Certification
- OSHA Certified
- Certified Data Professional (CDP)
- CPR/AED Certification
Timeline
Online Personal Shopper
Walmart
02.2019 - Current
Crew Trainer
McDonald's
02.2015 - 02.2019
Customer Service Representative
Admiral Nation
05.2014 - 06.2017
Digital Marketing Intern
Admiral Nation
05.2014 - 06.2017
Associate Of Technology - Accounting And Finance
Mississippi Gulf Coast Community College
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