Kelsey Botts
Booneville,KY
Summary
Analytical and organized individual with expertise in customer service and process optimization. Proven ability to manage high-stress situations while delivering exceptional service and implementing improvements based on feedback trends.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dayton Reliable Air Filter
Dayton, OH
08.2022 - 03.2026
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Processed orders efficiently using internal systems to ensure timely delivery and satisfaction.
- Collaborated with team members to improve service protocols and enhance customer experiences.
- Documented customer interactions accurately to maintain comprehensive service records for future reference.
- Analyzed feedback trends to identify areas for improvement in service delivery and product offerings.
- Managed escalated issues with professionalism, ensuring swift resolution and customer retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate data entry for customer records across multiple databases.
- Utilized Microsoft Word and Excel to streamline documentation processes and improve data management efficiency.
- Managed daily email correspondence through Outlook to ensure timely communication.
Team Leader
Forvia
Franklin, OH
11.2021 - 02.2022
- Led cross-functional teams to enhance production efficiency and streamline workflows.
- Implemented process improvements that reduced operational downtime and increased team productivity.
- Mentored junior team members, fostering skill development and improving overall team performance.
- Collaborated with management to develop strategic initiatives aligning with company goals and objectives.
- Analyzed production data to identify trends, driving informed decision-making for operational enhancements.
- Coordinated training programs ensuring compliance with safety standards and operational protocols.
- Facilitated communication between departments to ensure alignment on project deadlines and deliverables.
Process Assistant / Yard Marshall Tier 3
Amazon DCN1
Fairfield, OH
07.2018 - 02.2022
- Streamlined process flows to enhance operational efficiency and reduce delays.
- Coordinated cross-functional teams to ensure timely fulfillment of customer orders.
- Implemented training programs for new hires, improving onboarding effectiveness.
- Analyzed workflow data to identify bottlenecks and propose actionable solutions.
- Mentored junior staff on best practices for safety and compliance protocols.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Managed the physical and virtual flow of trailers in the delivery station yard, ensuring safety, compliance, and on-time trailer dispatches
- Enforce strict Yard and Dock Safety Procedures, including conducting Trailer Dock Release (TDR).
- Check trailers in/out, direct driver traffic, and monitor the trailer pool to maintain accuracy in the yard management system
- Keep accurate records of vehicle arrivals/departures and report non-compliance
Server / Bartender
Frickers
Miamisburg, OH
05.2018 - 05.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and ensured timely delivery to enhance guest satisfaction.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- ServSafe certified in the state of Ohio.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OH02-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel / Word
- Organization
- Multi-Tasking
- Clerical support
- Assertiveness
- Spreadsheets
- Attention to detail
- Fast typing speed
- Independent worker
- Strong problem solver
Timeline
Customer Service Representative
Dayton Reliable Air Filter
08.2022 - 03.2026
Team Leader
Forvia
11.2021 - 02.2022
Process Assistant / Yard Marshall Tier 3
Amazon DCN1
07.2018 - 02.2022
Server / Bartender
Frickers
05.2018 - 05.2019
High School Diploma -
Miamisburg High School