Hi, I’m
Kelsey Bowen
Frederick,United States
Overview
4
years of professional experience
Work History
Hillstone Restaurant Group
Senior Server / Bartender
12.2019 - Current
Job overview
- Assign work tasks and coordinate responsibilities of dining room personnel.
- Support the needs of a ten-person wait staff (per shift) who attend to specific needs of countless guests daily for an upscale restaurant. This includes ensuring staff adhere to restaurant procedures and standards and providing back up support to teammates to maintain an elevated dining experience to all guests.
- Train and onboard new front of house staff which includes providing an overview of Hillstone Restaurant Group, company standards, and goals of the company that must be strived for each day.
- Develop, conduct, and lead continuing education classes for front of house staff to maintain a high level of menu knowledge and professionalism to fulfill the high standards placed on all staff.
- Assign and manage morning and end of night tasks for front of house staff and ensure the tasks are completed properly before staff can depart.
- Observe servers to provide feedback and coaching in areas requiring improvement.
- Conduct meetings with management to discus operational issues and develop ways to address and improve systems.
- Develop processes and work with management to implement new procedures among all front of house staff to improve and streamline service and prevent loss of revenue.
- Display enthusiasm, knowledge and detailed service to guests, successfully increasing referrals, regulars, and walk-in business.
- Apply refined and polished communication skills with guests to create a sophisticated and high-class environment within the restaurant.
- Routinely inspect front of house stock levels to identify shortages, replenish supplies, and maintain consistent inventory.
- Address and resolve guest complaints and issues with creative solutions to increase satisfaction and establish trust.
- Maintain clean and organized dining area to create pleasant and welcoming atmosphere for guests.
- Cultivate warm relationships with guests.
- Deescalate and address guest complaints or concerns.
Freelance
Makeup Artist
01.2021 - Current
Job overview
- Collaborate with brides and clients to design and execute personalized makeup looks tailored to their vision and preferences.
- Apply makeup techniques informed by a strong background in illustration, utilizing color theory and design principles.
- Conduct thorough consultations to understand clients' needs, ensuring satisfaction and confidence in the chosen look.
- Orchestrate successful makeup trial sessions, incorporating client feedback and providing expert advice.
- Manage client bookings, schedules, and follow-up, delivering seamless and professional customer service.
- Create and manage contracts with clients, outlining services, terms, and expectations.
- Stay current with makeup trends, products, and techniques to provide cutting-edge services.
- Work collaboratively with hairstylists and other vendors to ensure a cohesive wedding or event preparation process.
- Maintain a clean and organized work area while adhering to strict hygiene and sanitation practices.
Smooch Studio
Makeup Artist
02.2020 - 01.2023
Job overview
- Conducted personalized makeup consultations, understanding clients' preferences and needs to create tailored looks.
- Utilized Smooch's range of makeup products and techniques to achieve various styles, from natural to dramatic.
- Demonstrated the application of Smooch products, educating clients on product benefits and usage.
- Provided beauty education, emphasizing skincare routines that complement makeup application.
- Collaborated with a team to meet and exceed monthly sales targets, consistently driving upsells and cross-sells.
- Leveraged social media platforms to showcase makeup transformations, tutorials, and product highlights.
- Maintained a clean and organized work area while adhering to strict hygiene and sanitation practices.
- Participated in regular training sessions to stay updated on industry trends and improve makeup skills.
Education
Pratt InstituteBrooklyn, NY
Bachelor of Arts from Communications Design
05.2017
Delaware College of Art And DesignWilmington, DE
Associate of Arts from Illustration
05.2014
Axel Makeup AcademyVienna, VA
Certification from Makeup Artistry
12.2021
Skills
- Excellent communication skills
- Detail oriented
- Creative
- Critical thinker
- Organized
- Interpersonal skills
- Adobe Creative Suite
- Microsoft Office
- Leadership skills
- Adaptability
Timeline
Makeup Artist
Freelance
01.2021 - Current
Makeup Artist
Smooch Studio
02.2020 - 01.2023
Senior Server / Bartender
Hillstone Restaurant Group
12.2019 - Current
Pratt Institute
Bachelor of Arts from Communications Design
Delaware College of Art And Design
Associate of Arts from Illustration
Axel Makeup Academy
Certification from Makeup Artistry
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