Kelsey Bratton
Omaha,United States
Summary
Experienced leader with strong background in guiding teams of various sizes, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for being having a passion to teach, train, and develop.
Overview
17
17
years of professional experience
Work History
Front End Team Lead
Walmart
10.2011 - 02.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Teller
TD Bank
06.2008 - 08.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Fraud Analyst II
First Data
06.2006 - 04.2008
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
High School Diploma -
Benson Magnet High School
Omaha, NE05.2009
Skills
Problem-solving skills
Training and mentoring
Team Supervision
File Management
Effective Planning
Word Processing
Adaptable and Flexible
Organizational Skills
Positive Customer Engagement
Decision-Making
Timeline
Front End Team Lead
Walmart
10.2011 - 02.2023
Teller
TD Bank
06.2008 - 08.2011
Fraud Analyst II
First Data
06.2006 - 04.2008
High School Diploma -
Benson Magnet High School
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