Kelsey Brown
Spring Branch,TX
Summary
Dedicated and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
CSA
Delta Airlines
11.2022 - Current
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Investigated and resolved ticketing and scheduling concerns.
- Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Demonstrated strong organizational and time management skills.
Lab Tech
Emergency Health Sciences
03.2018 - 11.2020
- Planned and taught anatomy classes to a variety of groups.
- Taught and trained EMTs and Paramedics on procedures and skills for treating patients.
- Assisted surgeons with practice procedures on specimens.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Oversaw items in inventory and reordered before supplies diminished.
Waitress
Lucky's Sports Bar And Grill
08.2014 - 07.2016
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Successfully maintained GPA in high school and college while working full time.
Education
Associate of Science - Biology
Northeast Lakeview College
Universal City, TX05.2018
Skills
- Critical Thinking
- Problem Solving
- Attention to Detail
- Organization
- Calm and Professional Under Pressure
Timeline
CSA
Delta Airlines
11.2022 - Current
Lab Tech
Emergency Health Sciences
03.2018 - 11.2020
Waitress
Lucky's Sports Bar And Grill
08.2014 - 07.2016
Associate of Science - Biology
Northeast Lakeview College
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