Joseph A. Hernandez
Laredo
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses Great understanding of communication techniques and problem solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences loyalty, and contributing to team success.
Overview
3
3
years of professional experience
Work History
CSA
H-E-B Partner
Laredo, TX
10.2025 - Current
- Currently Working and continuing to work for H-E-B and growing my managing, learning PLUs, and customer service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Adapted quickly to changing store promotions and product placements, enhancing customer engagement.
Warehouse Worker
JD Sports
Laredo, TX
05.2023 - 08.2025
- Operated forklifts and pallet jacks to efficiently move merchandise throughout backhouse.
- Assisted in inventory management by accurately tracking stock levels and organizing products.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy and compliance.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to streamline order fulfillment processes for improved efficiency.
- Assisted customers in product selection, enhancing overall shopping experience.
Education
Bachelor of Science -
Texas A&M University - Kingsville
Kingsville, TXHigh School Diploma -
Lyndon B. Johnson High School
Laredo, TX05.2024
Bachelor of Science - Criminal Justice
TAMIU
Laredo, TX05.2028
Skills
- Bilingual proficiency
- Quick learner
- Multitasker
- Leadership skills
- Organized
- Customer service
- Problem resolution
- Team collaboration
- Critical thinking
- Relationship building
LANGUAGES
English, Spanish
Timeline
CSA
H-E-B Partner
10.2025 - Current
Warehouse Worker
JD Sports
05.2023 - 08.2025
Bachelor of Science -
Texas A&M University - Kingsville
High School Diploma -
Lyndon B. Johnson High School
Bachelor of Science - Criminal Justice
TAMIU
AWARDS
TAMIU GENERAL LBV Scholarship - Spring 2025
ABOUT MYSELF
- I'm 20 years old and always looking to expand my knowledge within the company.
- I love working in a team environment, I take pride in my work, I'm open to learning new things and excel in my skills.
- I'm very communicative, Team player, responsible, and very supportive.
- I love to learn and expand in my work and skills and make quality customer service!