Nataly Vazquez
Raleigh,NC
Summary
A motivated individual who has a strong work ethic and can succeed working independently or in a team. Skilled multitasker with excellent leadership, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Brings a warm, inviting service for customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
8
8
years of professional experience
Work History
CSA
Walgreens
Raleigh, NC
02.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- I sought ways to improve the processes and services provided. I followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Demonstrated safe practices and procedures in store by adhering to company standards.
Engagement Ambassador
ENGAGEMENT CENTER, RNL LLC
Raleigh
02.2024 - Current
- I learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
- I learned and adapted quickly to new technology and software applications.
- Presented professional image consistent with company's brand values.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed approximately 50–100 calls every shift.
Host
East Coast Wings
Kannapolis, NC
03.2016 - Current
- Maintained a balanced cash drawer with correct money values and accurate documentation.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Implemented a table rotation system for optimal server workload distribution, resulting in improved service quality.
- Coordinated closely with event planners for the successful execution of private functions held at the restaurant.
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Manager
Pullen Cafe
Raleigh, NC
11.2020 - 11.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence. Identified team weak points and implemented corrective actions to resolve concerns.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Checked and tested foods to verify quality and temperature. I oversaw food preparation and monitored safety protocols.
- I delegated food preparation duties to cooks and followed up with them to verify the proper preparation and production of meals.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Education
Bachelor of Arts - Political Science
North Carolina State University
Raleigh, NC05.2024
Skills
- Bilingual
- Strong Work Ethics
- Product Sales, Product, and Service Knowledge
- Data Entry
- Policies and Procedures Adherence
- Customer Service, Customer Success Management, and Customer Needs
Additional Information
Organizations :
Student Government: I am part of the Student Senate and special elections committees.
Pack the Polls is a student organization that focuses on non-partisan voter registration.
Hindi Club: Focuses on the Hindi culture, promoting activities and events on campus.
Feed the Pack is a volunteer organization that runs the food bank on campus and provides for NC State students.
Helping Hand Project.
Political Science Club.
Habit for Humanity: A nonprofit that I spend a lot of time volunteering at that helps housing insecurity.
Timeline
Engagement Ambassador
ENGAGEMENT CENTER, RNL LLC
02.2024 - Current
CSA
Walgreens
02.2023 - Current
Manager
Pullen Cafe
11.2020 - 11.2023
Host
East Coast Wings
03.2016 - Current
Bachelor of Arts - Political Science
North Carolina State University