Kelsey Brown
Minneapolis,MN
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Patton Home
Saint Cloud, MN
05.2024 - Current
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
- Assisted individuals in learning and developing new skills.
- Consulted with client care team to continually update care plans.
- Used approved crisis intervention techniques in emergency situations.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Entered coded data into electronic health record (EHR) systems.
- Ensured timely filing of all claims within established guidelines.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Sorted mail received daily for distribution throughout the office.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Coordinated meeting and work schedules for staff teams and executives.
Direct Support Professional
My House SLS
Kimball, Minnesota
02.2018 - 05.2021
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contributed to case reviews of client status and progress.
- Entered coded data into electronic health record (EHR) systems.
- Ensured timely filing of all claims within established guidelines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Prepared financial statements that summarize account activity over a period of time.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Managed payroll and time and attendance systems.
- Posted work hours completed to files to properly bill clients.
- Prepared and submitted payroll reports for review by senior management.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Maintained and updated database for invoicing and accounting reconciliation.
- Coordinated with HR to ensure accurate employee data for payroll processing.
Certified Medical Assistant
CentraCare Health System
Saint Cloud, MN
02.2018 - 10.2020
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Administered injections under the direction of a physician or nurse practitioner.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Contacted medical facilities to schedule patients for admission.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Explained treatment procedures and physicians' instructions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Assisted back office patient processes to reduce office wait times.
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Certified Nursing Assistant
Assumption Nursing Home
Cold Spring, Minnesota
03.2015 - 02.2018
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned and sanitized patient rooms according to established protocols.
- Distributed drinking water and nourishment to residents.
- Responded quickly to emergency situations involving sudden illness or injury.
- Observed and reported unusual symptoms and changes to charge nurse.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Reported changes in patient condition to registered nurse or physician.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Associate Degree in Certified Medical Assisting - Certified Medical Assistant
Minneapolis Business College
Minneapolis, MN08-2017
High School Diploma -
ROCORI Highschool
Cold Spring, Minnesota07-2016
Certificate - Certified Nursing Assistant (expired)
Assumption Nursing Home
Cold Spring, Minnesota03-2015
Skills
- ADL support
- Client documentation
- Transportation
- Disability awareness
- Case management experience
- Health and safety requirements
- Client advocacy
- Self-care promotion
- Patient management
- Community integration support
- Support plan management
- Relationship building
- Active listening
- Medical coding expertise
- Personal care assistance
- ICD-10 proficiency
- Diagnostic coding
- Disability claims process
Timeline
Direct Support Professional
Patton Home
05.2024 - Current
Direct Support Professional
My House SLS
02.2018 - 05.2021
Certified Medical Assistant
CentraCare Health System
02.2018 - 10.2020
Certified Nursing Assistant
Assumption Nursing Home
03.2015 - 02.2018
Associate Degree in Certified Medical Assisting - Certified Medical Assistant
Minneapolis Business College
High School Diploma -
ROCORI Highschool
Certificate - Certified Nursing Assistant (expired)
Assumption Nursing Home