Kelsey Butler
Starbucks
Parker,CO
16
years of professional experience
Results-driven Starbucks leader specializing in store operations, partner development, and customer engagement. Actively supported store performance as manager-on-duty, coaching team members to enhance engagement and productivity. Committed to maintaining operational standards and cultivating a high-performing team culture, poised for the Coffeehouse Leader role.
Work History
Assistant Store Manager
4 Months- Assisted the Coffeehouse Leader with daily store operations and upheld consistent execution of company standards, policies, and operational routines.
- Coach, develop, and motivate partners through ongoing feedback, training, and performance development to build a strong, engaged team.
- Monitor store performance metrics, including sales, labor, inventory, waste, and customer service, to identify opportunities for improvement and achieve business goals.
- Maintain food safety, cleanliness, and operational readiness by reinforcing cleaning routines, and ensuring compliance with health and safety standards.
- Manage inventory processes, including ordering, stock levels, product rotation, and waste reduction, to support product availability and minimize variances.
- Foster a positive and inclusive work environment by building strong partner relationships, encouraging open communication, and addressing concerns constructively.
- Support new partner onboarding, training, and skill development while identifying opportunities for partners to grow into leadership roles.
- Collaborate with store leadership to implement operational improvements, strengthen team accountability, and maintain consistent standards across all shifts.
Shift Supervisor
11 Months- Led shift operations for a high-volume drive-thru store as well as a cafe-only store, ensuring smooth execution of daily business functions and exceptional customer experience
- Supervised, coached, and developed a team of baristas, providing in-the-moment feedback and fostering a positive, performance-driven work environment
- Managed operations as manager-on-duty, making decisions, resolving customer concerns, and maintaining service standards during peak hours
- Assisted store leadership in achieving sales targets through enhanced product knowledge, upselling strategies, and customer engagement initiatives
- Trained two new shift supervisors, contributing to maintaining consistent adherence to company standards
- Managed cash handling, deposits, and store opening/closing procedures with strong attention to accuracy and compliance
- Oversaw inventory management, minimized waste, and ensured product availability through proactive stock management
- Maintained high standards of cleanliness, food safety, and operational excellence in line with company policies
- Collaborated with store manager on scheduling, shift planning, and team performance to improve efficiency and productivity
Barista and Barista Trainer
1 Year 1 Month- Trained new baristas, coaching them on beverage standards, customer service, and store operations to ensure confidence and consistency
- Modeled best practices and reinforced company standards through hands-on guidance and real-time feedback
- Trained new baristas on beverage standards, customer service, and store operations, fostering confidence and consistency in performance
- Modeled best practices and reinforced company standards with hands-on guidance and real-time feedback, enhancing team adherence to protocols
- Demonstrated strong product knowledge to recommend items, drive sales, and enhance the customer experience
- Utilized strong product knowledge to recommend items, increasing sales and enriching customer experience
- Collaborated with shift supervisors and store leadership to support team development and overall store performance
- Recognized as Partner of the Quarter for outstanding performance, customer connection, and contribution to team success
Remote Fraud and Customer Care Team Agent
2 Years 2 Months- Investigated suspected fraudulent activity by analyzing user accounts, transaction patterns, and behavioral data
- Identified and prevented abuse of promotions, referrals, and cashback offers, mitigating financial loss and platform risk
- Reviewed flagged accounts and made determinations on account actions, including suspensions and reinstatements, in accordance with company policies
- Collaborated with cross-functional teams to escalate issues and enhance fraud detection processes
- Responded to user inquiries related to account restrictions with professionalism and adherence to compliance guidelines
- Documented case findings clearly and maintained accurate records to support audits and internal reporting
- Monitored emerging fraud trends and recommended process improvements to bolster prevention strategies
- Utilized internal tools and data systems to track fraud metrics and support ongoing risk analysis
Office Assistant
5 Years 11 Months- Provided administrative support to ensure efficient day-to-day office operations
- Managed incoming calls, emails, and correspondence, ensuring timely responses and directing inquiries to appropriate staff
- Scheduled appointments, maintained calendars, and coordinated meetings or events
- Organized and maintained physical and digital filing systems for accurate recordkeeping
- Assisted with data entry, document preparation, and report generation
- Managed office supplies inventory, ordering, and vendor coordination.
- Assisted team members and leadership with clerical tasks and special projects, facilitating smooth operations
- Maintained a professional and welcoming front office environment for clients and visitors
Barista and Barista Trainer
2 Years 1 Month- Trained new and current baristas, fostering a vibrant and productive environment.
- Ensured adherence to company standards in all aspects of store operations through expertise and attention to detail.
- Handled cash and credit card transactions with detailed analysis and sound judgment.
- Operated point of sale system efficiently during peak hours.
- Honored to be nominated for District Partner of the Quarter, July 2012.
Work Experience
Recognized as Partner of the Quarter for outstanding performance, customer connection, and contribution to team success, Honored to be nominated for District Partner of the Quarter, July 2012.
Timeline
Assistant Store Manager
Starbucks
06.2026 - CurrentRead More
Shift Supervisor
Starbucks
07.2025 - 06.2026Read More
Barista and Barista Trainer
Starbucks
06.2024 - 07.2025Read More
Remote Fraud and Customer Care Team Agent
Ibotta Inc.
08.2018 - 10.2020Read More
Office Assistant
GreenONE Industries
08.2012 - 07.2018Read More
Barista and Barista Trainer
Starbucks
07.2010 - 08.2012Read More