Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsey Byman

Denton,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Manager

Aftermath Services, LLC
10.2015 - 06.2017
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
  • Established and maintained operational standards for 9 locations over the Southeast Region which encompassed 12 states.
  • Held weekly meetings with Shop Supervisors to identify techniques to overcome obstacles.
  • Managed personnel issues and implemented corrective actions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

Service Supervisor

David’s Bridal
08.2009 - 10.2015
  • Assisted with training and development of team members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Certificate - Surgical Technology

North Central Texas College
Corinth, Tx

Skills

  • Leadership skills
  • Business administration
  • Personnel management
  • Staff recruiting
  • Group and individual instruction
  • Professional Integrity

Certification

  • Food Handler Training - 08/09/2023-08/09/2025

Timeline

Regional Manager

Aftermath Services, LLC
10.2015 - 06.2017

Service Supervisor

David’s Bridal
08.2009 - 10.2015

Certificate - Surgical Technology

North Central Texas College

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Kelsey Byman