Kelsey Carroll
Arlington
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Karting/COTALAND Supervisor
Circuit Of The Americas
07.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Streamlined event planning processes by implementing efficient project management strategies.
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
Operations Administrative Assistant
Six Flags Over Texas
08.2022 - 07.2023
- Prepared detailed documents and reports in adherence to administrative processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Monitored and ordered park supplies for Operations division, preparing events with resources necessary to function smoothly.
Operations Administrative Supervisor
Six Flags Over Texas
06.2021 - 08.2022
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Operational Rides Supervisor
Six Flags Over Texas
06.2020 - 06.2021
- Supervisor of the Year 2020
- Resolved guest issues by identifying source of complaint and formulating corrective action.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Advocated for staff members, helping to identify and resolve conflicts, overall improving employee communication.
Education
Associate of Arts - Business Administration And Management
Tarrant County Community College
Arlington, TX06.2025
Skills
- Office Organization
- Status Updates
- Administer Payroll
- Human Resources Department Processes
- Order Placement
- Administrative Management
- Office Supplies and Inventory
- Microsoft Office
- Staff Orientation and Training
- Customer Satisfaction
Timeline
Karting/COTALAND Supervisor
Circuit Of The Americas
07.2023 - Current
Operations Administrative Assistant
Six Flags Over Texas
08.2022 - 07.2023
Operations Administrative Supervisor
Six Flags Over Texas
06.2021 - 08.2022
Operational Rides Supervisor
Six Flags Over Texas
06.2020 - 06.2021
Associate of Arts - Business Administration And Management
Tarrant County Community College
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