Kelsey Carroll
Moscow,PA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General
Moscow, Pa
05.2026 - Current
- Supervised and trained new team members on store policies.
- Maintained inventory accuracy through regular stock checks.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Organized merchandise displays to enhance customer experience.
- Collaborated with staff to ensure a clean and safe environment.
- Processed sales transactions efficiently at the register.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular inventory checks to maintain optimal stock levels.
- Assisted in managing daily store operations and staff scheduling.
- Supported customer service initiatives by addressing inquiries and resolving issues.
- Ensured accuracy and security in cash handling processes through diligent monitoring.
- Participated in merchandising strategies to enhance product visibility.
- Implemented loss prevention techniques to minimize shrinkage risks.
- Facilitated communication between management and staff for effective workflow.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Doughtnut maker/Front End Cashier
ritter cider mill
jefferson township, PA
09.2016 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained organized checkout area for smooth customer experiences.
- Provided excellent customer service by addressing inquiries and concerns.
- Handled cash, credit, and gift card transactions with accuracy.
- Assisted in stocking merchandise to ensure product availability.
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Adhered to all health regulations concerning food handling practices.
- Built and maintained productive relationships with employees.
School Van Driver
pocono transportation
Covington, Pennsylvania
08.2023 - 06.2024
- Transported students safely to and from school and extracurricular activities.
- Maintained a clean and organized van interior for student comfort.
- Communicated effectively with parents regarding pick-up and drop-off times.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students in boarding and exiting the van safely.
- Followed designated routes while adhering to local traffic laws.
- Reported any vehicle issues promptly to management for resolution.
- Fostered a positive environment for students during transportation rides.
- Provided assistance to disabled passengers when necessary.
- Assisted in preparing daily reports on mileage, time spent driving, number of passengers transported.
- Resolved conflicts between passengers when needed.
- Followed established routes and schedules to ensure timely pickups and drop-offs.
- Ensured that all safety regulations were met while driving the van.
- Communicated with parents or guardians regarding delays or changes in route or schedule.
- Monitored passenger behavior within the van to ensure safety of all riders.
- Managed paperwork related to driver logs, accident reports, maintenance records.
Daycare Worker
little arces learning academy
Covington, Pennsylvania
12.2016 - 09.2018
- Supervised daily activities for children in a nurturing environment.
- Developed and implemented age-appropriate lesson plans and activities.
- Communicated effectively with parents about children's progress and needs.
- Monitored children's behavior, promoting positive social interactions.
- Provided first aid and responded to emergencies as needed.
- Monitored children's play activities to ensure safety.
- Engaged children in creative play activities such as art projects, music time, story time.
- Provided snacks and meals in accordance with dietary guidelines.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Communicated with parents about daily activities and any concerning behaviors.
- Maintained accurate daily records of attendance and activities completed by each child.
- Established good relationships with families through open communication about their child's progress.
- Recorded child behavior, food, and medication information for supervisors.
- Sanitized toys and tables to maintain clean, safe environment.
- Dressed children and changed diapers.
Education
West Scranton High School
Scranton, PASkills
- Inventory management
- Inventory control
- Stock rotations
- Inventory counting
- Cash handling
- Transaction processing
- Operational efficiency
- Store opening and closing
- Shift scheduling
- Employee scheduling
- Staff supervision
- Staff training
- Customer service
- Customer experience
- Customer relations
- Merchandising strategies
- Performance monitoring
- Problem-solving
- Goals and performance
- Effective communication
- Infant care
- Curriculum planning
- Nutrition awareness
- Documentation and record keeping
- Child assessment
- Recordkeeping requirements
- Dietary requirements
- Hygiene and cleanliness
- Relationship building
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Timeline
Assistant Store Manager
Dollar General
05.2026 - Current
School Van Driver
pocono transportation
08.2023 - 06.2024
Daycare Worker
little arces learning academy
12.2016 - 09.2018
Doughtnut maker/Front End Cashier
ritter cider mill
09.2016 - Current
West Scranton High School