Kelsey Carter
Missoula,MT
Summary
Adept at surgical assistance and fostering team collaboration, significantly enhanced patient care and operational efficiency at Madison Street Animal Hospital. Expertise in diagnostic imaging and intravenous catheterization, combined with a proactive approach to veterinary practice management, led to notable increases in client satisfaction and practice profitability.
Overview
2025
2025
years of professional experience
Work History
Veterinary Technician
Better Together Animal Alliance
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Restrained animals to protect veterinarians from potential harm.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Veterinary Practice Manager
Madison Street Animal Hospital
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Spearheaded and implemented new projects to expand scope of engagement.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Implemented a preventive care program to educate clients on the importance of routine checkups and vaccinations, resulting in healthier pets and increased repeat business.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Negotiated contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic.
Veterinary Technician
Center Valley Vet
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
ER Coordinator
Boundary Community Hospital
Bonners Ferry, ID
12.2022 - 08.2024
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Created succession plans to provide continuity of operations during leadership transitions.
- Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
- Collaborated with interdisciplinary team members to ensure the provision of exceptional patient care throughout the registration process.
- Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
Education
Associate Of Applied Science - Radiology
North Idaho College
Coeur D'alene, IDSkills
- Surgical procedures and support
- General anesthesia monitoring
- Diagnostic imaging
- IV medication administration
- Laboratory skills
- Patient care and education
- Customer service
- Attention to detail
- Organizational skills
- Patient care
- Patient documentation
Timeline
ER Coordinator
Boundary Community Hospital
12.2022 - 08.2024
Veterinary Technician
Better Together Animal Alliance
Veterinary Practice Manager
Madison Street Animal Hospital
Veterinary Technician
Center Valley Vet
Associate Of Applied Science - Radiology
North Idaho College