Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Cichorz

Chicago,IL

Summary

Dynamic operations leader with 10+ years of experience optimizing workflows, streamlining processes, and managing cross-functional teams. Passionate about blending strategy and creativity to drive efficiency, enhance brand identity, and deliver impactful results. Skilled in problem-solving, resource management, and bringing visionary concepts to life. Proficient in Apollo.io, SEM Rush, and Adobe Creative Suite.

Overview

11
11
years of professional experience

Work History

Operations Manager

Larry Roberts Chicago
08.2021 - Current
  • Execute daily operations across 3+ departments, ensuring seamless coordination and efficiency.
  • Manage multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Oversee implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed and executed operational plans to achieve organizational goals.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.

Operations Lead

Infuse Hospitality
01.2017 - 03.2020
  • Oversaw the operations of 4-5 cafes weekly, utilizing data-driven insights to inform resource allocation and process improvements
  • Conducted regular performance reviews for team members, setting clear expectations and facilitating professional development opportunities.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced team productivity by providing ongoing training and development opportunities.

Lead Barista

Hogsalt Hospitality
04.2014 - 01.2017
  • Streamlined and implemented efficient workflow systems through clear communication and strategic task delegation.
  • Collaborated with management teams to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Education

Bachelor of Science in Business Administration - Marketing

Roosevelt University
Chicago, IL
12-2018

Skills

  • Strategic planning and execution
  • Planning and implementation
  • Workflow optimization
  • Project management
  • Task delegation
  • Campaign execution

Timeline

Operations Manager

Larry Roberts Chicago
08.2021 - Current

Operations Lead

Infuse Hospitality
01.2017 - 03.2020

Lead Barista

Hogsalt Hospitality
04.2014 - 01.2017

Bachelor of Science in Business Administration - Marketing

Roosevelt University

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Kelsey Cichorz