Kelsey Cimillo
Budd Lake,NJ
Summary
Knowledgeable professional specializing in delivery of health education initiatives and programs. Proficient at creating comprehensive lessons, providing detailed instruction and creating engaging activities. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Glen Toyota
01.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Waitress Supervisor
Pizzaiolo By Brothers
02.2020 - 04.2023
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Restaurant Server
Pizzaiolo By Brothers
10.2014 - 04.2023
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Education
Bachelor of Science - Public Health Education
William Paterson University of New Jersey
Wayne, NJ01.2024
Skills
- Operational Improvements
- Operation Monitoring
- Service Planning
- Database Administration
- Attention to detail
- Relationship building
- Customer service focus
Timeline
Assistant Service Manager
Glen Toyota
01.2022 - Current
Waitress Supervisor
Pizzaiolo By Brothers
02.2020 - 04.2023
Restaurant Server
Pizzaiolo By Brothers
10.2014 - 04.2023
Bachelor of Science - Public Health Education
William Paterson University of New Jersey