Kelsey Cleveland
Athens,GA
Summary
Proven multitasker and relationship builder, I enhanced customer satisfaction and reduced data entry errors at Cool River Tubing. Skilled in cash management and database entry, my approach led to streamlined operations and positive customer interactions, fostering repeat business and maintaining high accuracy in financial transactions. I am a experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
3
3
years of professional experience
Work History
Clerk
Cool River Tubing
04.2023 - 07.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
Cook and Cashier
Zaxbys
02.2022 - 04.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Chic-Fil-A
01.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Streamlined order fulfillment process by accurately taking orders and delivering them to customers promptly.
- Demonstrated strong multitasking abilities by simultaneously handling various tasks such as taking orders, preparing food, and attending to customer inquiries.
Education
No Degree - Philosophy
University of Georgia
Athens, GA05.2028
High School Diploma -
White County High School
Cleveland, GA05.2024
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Relationship Building
- File Maintenance
- Research
- Mail handling
- Processing mail
- Basic accounting
- Schedule and calendar management
Timeline
Clerk
Cool River Tubing
04.2023 - 07.2024
Cook and Cashier
Zaxbys
02.2022 - 04.2024
Cashier
Chic-Fil-A
01.2021 - 11.2021
No Degree - Philosophy
University of Georgia
High School Diploma -
White County High School
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