Lia Jimenez
Cleveland
Summary
I am a dynamic professional with experience at Cool River Tubing and Neverland Farms Wedding Venue, excelling in customer service and conflict resolution. I have the ability to enhance customer satisfaction through effective multitasking and problem-solving. I am trained for meticulous attention to detail in data entry and fostering teamwork in high-pressure environments, ensuring seamless operations and exceptional guest experiences.
Overview
2
2
years of professional experience
Work History
Clerk
Cool River Tubing
06.2024 - 08.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Wedding Server
Neverland Farms
01.2023 - 05.2023
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
- Demonstrated versatility by adapting quickly to last-minute changes in event plans, ensuring smooth transitions between activities.
- Fostered an atmosphere of teamwork among colleagues by maintaining open communication and offering assistance whenever needed.
- Provided personalized assistance to guests, including serving plated meals and refilling beverages as needed for optimal satisfaction.
- Maintained a clean and organized environment for guests, promptly addressing any spills or messes to uphold venue cleanliness.
Education
Psychology, General Business
Mercer University
Macon, GA05-2027
Skills
- Telephone etiquette
- Customer satisfaction
- Strong multitasking
- Team player attitude
- Conflict resolution
- Customer service
- Problem-solving
- Task prioritization
Timeline
Clerk
Cool River Tubing
06.2024 - 08.2024
Wedding Server
Neverland Farms
01.2023 - 05.2023
Psychology, General Business
Mercer University
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