Kelsey Coffield
Stillwater,OK
Summary
Practiced troubleshooter and customer support representative with a strong attention to detail and methodical approach. Consistently exceeded customer support and service expectations by resolving issues quickly and effectively.
Overview
16
16
years of professional experience
Work History
Assessment Technician
OK Department Of Career And Technology Education
07.2014 - Current
- Serve as primary test platform troubleshooter for clients.
- Edit students' test results and personal information and upload to a secured FTP system.
- Enter, delete, and edit test system accounts, questions, images and other data.
- Verify client confidentiality agreements and inputting contact data.
- Process purchase orders and credit cards through Online Catalog.
- Manage administrative tasks for agency partners and associates.
Human Resources Recruiter Intern
Lexacount Search
10.2013 - 04.2014
- Designed and posted job descriptions for available openings.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Developed strong written and verbal communication skills.
Civil Division Juvenile Court Intern
Burlington Vicinage Superior Court House
04.2012 - 08.2012
- Served as court liaison by attending court hearings and presenting reports
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health and Beauty Aide Clerk
Shop-rite Supermarkets
11.2007 - 05.2014
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Fostered repeat business by building relationships with customers.
- Managed efficient cash register operations.
Education
B.S.HRM Degree - Human Resources Management
Wilmington University
New Castle, DE08.2014
AAS.LEX Degree - Paralegal Studies
Burlington County College
Mt. Laurel, NJ08.2012
Skills
- Computer Proficiency
- Conflict Resolution
- Technical Support
- Microsoft Office
- Report Preparation
- Typing Proficiency
- Administrative Support
- Data Evaluation
Timeline
Assessment Technician
OK Department Of Career And Technology Education
07.2014 - Current
Human Resources Recruiter Intern
Lexacount Search
10.2013 - 04.2014
Civil Division Juvenile Court Intern
Burlington Vicinage Superior Court House
04.2012 - 08.2012
Health and Beauty Aide Clerk
Shop-rite Supermarkets
11.2007 - 05.2014
B.S.HRM Degree - Human Resources Management
Wilmington University
AAS.LEX Degree - Paralegal Studies
Burlington County College
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